Cathleen, so much has happened with Hotmail since 2008. I think it is unlikely you will be able to retrieve the email. I would go to the following and review and do a new search within this site.
Hi Sara, I apologise for taking so much time to reply back to you. Regarding your issue, please download and Run Microsoft troubleshooter from the below link. http://www.thewindowsclub.com/windows-10-settings-app-does-not-launch