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Macintosh OS/Expert Profile
Expertise
I have been using Mac OSX since 10.3.0 and current am on my third mac. I help businesses convert to Mac OS from PC in a consulting role. I can help with problem solving in a variety of ways.
I like to help people fix their problems where possible
There are things that I just can't or won't help with though- please read this.
I will not help with DVD copy questions or any question at all related to file sharing. 99% of all file sharing is theft. 99% of DVD copy is also illegal and I will not help with that.
I would love to help you with your printer or scanner. Please don't ask me a question that you should ask your manufacturer first. There are many thousands of printers on the market and I in no way know them all or even a tiny fraction. Printing problems have common causes that a basic troubleshooting methodology will usually solve. Please make sure you have contacted your manufacturer or done some research before you lob a "why doesn't my printer work" question at me.
Please tell me what steps you've done to solve a printer or scanner problem on your own when you contact me here.
Experience in the area
I've worked with OSX since it came out. I'm PC to Mac convert and can also help other PC users who need to find suitable programs for the mac that are not available on PC. I know mac under-the-hood (I use the command line a lot) and have a solid understanding of OS X's unix core.
Education/Credentials
I am software developer of 10 years by trade.
Average Ratings
Recent Reviews from Users
K = Knowledgeability C = Clarity of Response T = Timeliness P = Politeness| User | Date | K | C | T | P | Comments |
|---|---|---|---|---|---|---|
| henny | 11/02/09 | 10 | 10 | 10 | 10 | thank u |
| Bill | 10/27/09 | 10 | 10 | 10 | 10 | Thank you Robert Michael |
| Crystal | 10/21/09 | 9 | 9 | 10 | 10 | Thanks a lot for your help. I ..... |
| Jerry | 10/20/09 | 10 | 10 | 10 | 10 | Thank you for the quick reply |
| Shelly | 10/17/09 | 10 | 10 | 10 | 10 | Yes, I have InDesign and no the ..... |
Recent Answers from Robert Watts
2009-11-12 mouse/cursor stopped working on new iMac:
Hi Jean, If you have a any regular PC style USB mouse you can plug it in and it will work. I'm not sure what happened either but you should start with the basics: * battery OK? * wireless mouse
2009-11-01 Entourage Rebuild database failed many times:
I have answered this kind of question previously. Please look under my name for some of the advice I've given others. It's always the same thing basically- here http://www.entourage.mvps.org/troubleshoot/index
2009-10-27 A file won't quit copying:
Hi Bill, That's a weird one eh? I think you're going to need to provide me with more information. 1. Is it ONLY this file? (do other files copy normally). 2. Have you used this UDB drive on
2009-10-25 upgrading from osx10.1.5:
"best" way is so subjective and with so little information- not really. Your options are probably upgrade or a fresh install. - this might be presented as "archive and install" or fresh/clean install
2009-10-21 DVD Error:
Accoring to this apple article, http://support.apple.com/kb/HT1618 (which I found with Google: "apple CD error -47") it says that a file is busy. "-47 fBsyErr File is busy (delete); Section
Answers by Expert:
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