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Macintosh OS/Expert Profile
Expertise
I can answer most questions about troubleshooting the Macintosh OS. I can also help with questions about making hardware upgrades to Macintosh desktop computers (not including iMacs). Please, no questions about OS 9 or OS 9 products. OS 9 is dead. If you are using Parallels or BootCamp and have questions about Windows issues direct those questions to volunteers with Windows or Parallels experience. I am also very good at using Adobe Photoshop and know the application very well. Additionally, I am award winning photojournalist.
Experience in the area
I am a Macintosh support specialist at Eastern Illinois University. I also teach photography classes at the university and I have worked extensively with every version of Photoshop. Prior to working at the university I have 25 years of experience as a photojournalist.
Average Ratings
Recent Reviews from Users
K = Knowledgeability C = Clarity of Response P = Politeness| User | Date | K | C | P | Comments |
|---|---|---|---|---|---|
| JIM | 03/08/11 | 10 | 10 | 10 | Today I received advice on a topic ..... |
| Jon | 02/06/11 | 10 | 10 | 10 | Thanks so much! |
| Shelley Evans | 01/18/11 | 9 | 10 | 10 | Thank you very much- I will give ..... |
| Ron | 01/03/08 | 10 | 10 | 10 | Thanks Doug. I see you're on vacation ..... |
| albert | 11/12/07 | 10 | 10 | 10 | good answer fast |
Recent Answers from Doug Lawhead
2011-03-07 turn off ?:
Shut it down if you do not plan to use it for a couple of hours. 1. The operating system has a feature that will defragment files on shut down. This will help the Mac run better. This defragmentation
2008-01-03 airport in my powerbook stopped working:
Sounds like the airport cart may be bad or loose. You might try taking the airport card out of its port and putting it back in. Instructions on how to do that are available on the Apple support web site
2007-11-09 Is Security Software necessary for Macs OS X:
There are no known viruses for the current Apple operating system, however you can get a macro virus which is one that attacks a specific application. There are a couple out there for Microsoft Word. Also
2007-11-06 Photoshop and two scanners quit before opening:
First, make sure all the software is updated and current. If that fails, throw away the preferences files for the ailing programs. Make sure you know any registration numbers that they need before tossing
2007-11-06 System Preferences- Network:
First, I would trash the file named com.apple.NetworkUtility.plist in your home>Library>Preferences and if that does not fix it, then delete the file named com.apple.networkConfig.plist that is in the
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