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David Stephensen

Australia

Available

Expertise

I can answer questions about all aspects of designing and producing procedures manuals for small and medium sized businesses, including managing the documentation project, the analysis that leads to the design of the manual, business writing, publishing the business manual, educating the staff about continuous improvement and using ISO 9001.

Experience in the area

I am a professional technical writer of 20 years experience, combining this with business analysis over the last 10 years. I have produced procedures manuals for businesses and software user manuals that reflect business processes. I also provide internal quality auditing services. I have created a template for small and medium business operations manuals.

Awards and Honors

Merit Award in the Society for Technical Communication Australia Chapter On-line Communications Competition, 2006, for the CPA Australia Event Scheduling Application User Manual
Merit Award in the Society for Technical Communication Australia Chapter On-line Communications Competition, 2005 for the Lensworth Customer Relationship Management User Manual

What do you like about this subject?

I love helping people to automate what can be automated so that they can focus on being creative in their lives.

What do you still hope to achieve/learn in this field?

To have even more happy clients with living, breathing procedures manuals at the centres of their businesses.

Something controversial or provocative about this subject

It is easier write a well-formatted document than a messy one.

Average Ratings

Recent Reviews from Users

User	Date	K	C	T	P
Phil	10/30/09	10	10	10	10
Tim	10/30/09	10	10	10	10
Don	10/29/09	10	10	10	10
Rachel	10/22/09	10	10	10	10
TJ	07/12/09	10	10	10	10

Recent Answers from David Stephensen

2009-10-24 what makes a good manager:

Hi Don As a manager your primary duty is to create an environment where your staff can do their work and add their own creativity for the best outcome. Most employees just want to get on with their

2009-10-21 Business Process Analyst:

Hi Rachel To tell the truth, the profession of Business Analyst is a little vague. People call themselves whatever they want. I can only give you my viewpoint. Business Analysts (BA) analyse how

2009-08-02 Gaining new business:

Hi Phil. Sorry about the late reply. I'm not a great expert in this area, but I'll tell you what I know. I'm going to focus on local clients. International clients through your website is another

2009-07-02 motivating slack employees:

One could write a book about this, but here are some ideas. Some of these are general for happy workplaces in any season, but it is even important to have fun and be cheerful when days are short. This

2009-05-24 Business Question:

Yes! Why not? You need to do research before setting up your website. Selecting a domain name is important and you need to study it before you do. The next step is to find a website host. There are

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