Managing a Business/Expert Profile

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David Stephensen


I can answer questions about all aspects of designing and producing procedures manuals for small and medium sized businesses, including managing the documentation project, the analysis that leads to the design of the manual, business writing, publishing the business manual, educating the staff about continuous improvement and using ISO 9001. You can find out more at my website and sign up to receive my blog.

UNIVERSITY STUDENTS FROM INDIA AND PAKISTAN (and everywhere else, too) PLEASE NOTE: I do not have time to complete your assignments for you. Please do not paste questions from your assignments into a request for my help. If you ask me a specific question in your own words and fool me into thinking you are a business person by your interest in and commitment to the subject then I will answer you.

Experience in the area

I have been a professional technical communicator and information designer since 1992 and have worked in business process analysis since 1998. I have produced procedures manuals for businesses and software user manuals that reflect business processes. I also provide internal quality auditing services. I have created a template for small and medium business operations manuals.


B.Sc. (University of Queensland), B.Ed. (Tasmania University)

Awards and Honors

Excellence Award in the Society for Technical Communication Australia Chapter On-line Communications Competition, 2009, for Keech Australia's procedure manual 'The Way We Do Things'

Merit Award in the Society for Technical Communication Australia Chapter On-line Communications Competition, 2006, for the CPA Australia Event Scheduling Application User Manual

Merit Award in the Society for Technical Communication Australia Chapter On-line Communications Competition, 2005 for the Lensworth Customer Relationship Management User Manual

What do you like about this subject?

I love helping people to automate what can be automated so that they can focus on being creative in their lives.

What do you still hope to achieve/learn in this field?

To have even more happy clients with living, breathing procedures manuals at the centres of their businesses.

Something controversial or provocative about this subject

It is easier write a well-formatted document than a messy one.

Average Ratings

Recent Reviews from Users

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    K = Knowledgeability    C = Clarity of Response    P = Politeness
Prashant S Akerkar09/11/15101010Dear David Thank you. Thanks & Regards .....
Prashant S Akerkar09/10/15101010Dear David Thanks. Thanks & Regards, Prashant .....
Prashant S Akerkar08/14/15101010Dear David Thanks. Thanks & Regards, Prashant .....

Recent Answers from David Stephensen

2016-07-05 Procedure manuals and franchise manuals:

Hi Sam    A franchise manual is actually three manuals:    1. The manual for operating the franchisee business (for example, one of your shops, if the franchise is a chain of shops)    2. The manual for

2015-09-10 Bank Employees Transfer.:

I don't think it is mandatory but it is certainly common practice in Australia. It also makes good sense.    If you are a bright young bank employee with management potential, are they going to put you

2015-08-13 Cybercafes Inside airports.:

More and more airports are providing free wifi these days.  It seems to me that this is slowly spreading throughout the world.  If I am right then cybercafes are not a good investment.  Maybe providing

2014-03-12 Start up Business Entity Name.:

Hi Prashant    Why not?  It is a good idea.  I do have some remarks, though.    Each planet has a different association.  Maybe these are different in Indian culture.  In European cultures, for example

2013-07-25 company shares:

Hi Jake    The shares in the company mean that you are now a part owner of the company. Some things to check:    1. Have you received a share certificate? You are entitled to one.    2. What was the sale


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