Expertise:  I can answer questions about all aspects of designing and producing procedures manuals for small and medium sized businesses, including managing the documentation project, the analysis that leads to the design of the manual, business writing, publishing the business manual, educating the staff about continuous improvement and using ISO 9001.

Experience in the area
I am a professional technical writer of 20 years experience, combining this with business analysis over the last 10 years. I have produced procedures manuals for businesses and software user manuals that reflect business processes. I also provide internal quality auditing services. I have created a template for small and medium business operations manuals.

Organisations
Australian Society for Technical Communication (Vic)

Education and Credentials
B.Sc. (University of Queensland), B.Ed. (University of Tasmania)
Qualified to be an Associate of the Australian Computer Society

Awards and Honors
Merit Award in the Society for Technical Communication Australia Chapter On-line Communications Competition, 2006, for the CPA Australia Event Scheduling Application User Manual
Merit Award in the Society for Technical Communication Australia Chapter On-line Communications Competition, 2005 for the Lensworth Customer Relationship Management User Manual

Past and Present Clients
CPA Australia, Melbourne
IBM Global Services, Melbourne, Australia
Intrepid Geophysics, Melbourne, Australia
Adventist Development and Relief Agency, Sydney, Australia
Jonsa Ellies, Sydney, Australia
Design Built Mechanical Inc, Charlo, New Brunswick, Canada