You are here:

Managing a Business/Expert Profile

David Stephensen

Australia

Available

Expertise

I can answer questions about all aspects of designing and producing procedures manuals for small and medium sized businesses, including managing the documentation project, the analysis that leads to the design of the manual, business writing, publishing the business manual, educating the staff about continuous improvement and using ISO 9001. You can find out more at my website http://www.qdt.com.au and sign up to receive my blog.

Experience in the area

I am a professional technical communicator of 21 years experience, combining this with business process analysis over the last 11 years. I have produced procedures manuals for businesses and software user manuals that reflect business processes. I also provide internal quality auditing services. I have created a template for small and medium business operations manuals.

Education/Credentials

B.Sc. (University of Queensland), B.Ed. (Tasmania University)

Awards and Honors

Excellence Award in the Society for Technical Communication Australia Chapter On-line Communications Competition, 2009, for Keech Australia's procedure manual 'The Way We Do Things'

Merit Award in the Society for Technical Communication Australia Chapter On-line Communications Competition, 2006, for the CPA Australia Event Scheduling Application User Manual

Merit Award in the Society for Technical Communication Australia Chapter On-line Communications Competition, 2005 for the Lensworth Customer Relationship Management User Manual

What do you like about this subject?

I love helping people to automate what can be automated so that they can focus on being creative in their lives.

What do you still hope to achieve/learn in this field?

To have even more happy clients with living, breathing procedures manuals at the centres of their businesses.

Something controversial or provocative about this subject

It is easier write a well-formatted document than a messy one.

Average Ratings

Recent Reviews from Users

User	Date	K	C	P	Comments
DAVID	07/19/11	6	10	10
Claude	04/24/11	10	10	10	Thank you
Simon	03/15/11	10	10	10	Very clear and concise answer to a .....
ryuko seiko	03/04/11	10	10	10	Thanks, I'll ask you If I had .....
prashant akerkar	02/17/11	10	10	10	Dear David Thank you. Thanks & Regards .....

Recent Answers from David Stephensen

2011-09-04 The hands on CEO of jetblue:

Hi Erick Apologies for the delay in answering this rather cryptic question. I'll assume that you are asking if it is OK for a CEO to remain distant from and not communicate much with team members

2011-08-04 Spreadsheet templates :S:

Hi Amanda My apologies for the long delay in responding to your question. It looks like your company is comfortable in the Cloud. That provides many advantages. For an all round integrated system

2011-06-27 Business in NY:

Hi David Sorry about the long delay in answering. I am a bit pressed for time so can only give you a brief answer. I assume you want to be hands-on in this business. Is it New York state or NYC?

2011-04-20 Self Storage business:

Hi Claude Sorry for the late response. I'm not sure what the banks offer in Quebec, but here it is only small spaces for valuable items. Self storage can be secure but also offer much more space

2011-03-04 Business Start-up:

Hi Ryuko Yes. Financial management. Recording your income and expenditure, putting all amounts into categories producing financial reports such as profit an loss. If it is very simple you can do it

Managing a Business

Answers by Expert:

Browse Answers: