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  You are here:  AllExperts > Business > Small Business: Canada > Managing a Business

Expert Profile: Rob Kantner

Expertise:  I can answer questions about quality/environmental management and quality improvement: ISO 9000, QS-9000, ISO 14001, ISO/TS 16949 standards.

Past/Present clients
Wide range of companies from Fortune 500 to small family owned businesses and entrepreneurships. Am particularly adept at working with small businesses.

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What do you like about this subject?  Building business controls around quality and/or environmental standards gives management an outstanding way to meet customer needs better.
What do you still hope to achieve/learn in this field?  I spent 150 days a year on the road working with clients around the country, and every day I learn something new and/or expand my knowledge. The day that stops is the day I go find someething else to do.
Something interesting about this subject that others may not know:  The ISO 9001 standard has been updated and all registered companies have to transition to the new requirements by December, 2003. QS-9000 is being supplanted by ISO/TS 16949, effective in its entirety by 2006.
Something controversial or provocative about this subject  The two biggest weaknesses: 1) Top managements that are weak, hypocritical, short-sighted; 2) auditors that are pushovers and do not audit strictly to the Standard. There's more, but "don't shout at the crocodiles 'til you're across the river."
Average Ratings
Prestige Points: 406
Knowledge   10.0   Best of the best
Clarity of Response   10.0   Best of the best
Timeliness   10.0   Best of the best
Politeness   10.0   Best of the best
Number Of Questions
(in Past 24 Hours)
0
Max Questions to be Asked
(in 24 Hour period)
5
Total Questions
(since joining AllExperts)
138
Recent Reviews from Users
KnowlClarityTimePolitenessDate
1010101006/10/08
1010101010/27/07
1010101002/27/05
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1010101002/17/05
User Comments
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Recent Answers from Rob Kantner
2008-06-09  Document Control Read, understand, and follow the requirements of section 4.2.3 of the ISO 9001 standard. It requires that your organization have a written procedure that addresses document control; that procedure will...
2005-07-07  awareness plan for dealers and contractors Excellent question. And holding an "open house" for contractors / dealers on the environmental system is a great idea. Here are some thoughts. a) Review your environmental policy with them. (They have...
2005-02-16  ISO 9000 ISO 9000 is certainly feasible for your operation. Your process sounds rudimentary but it certainly can implement an ISO 9001 system without having sophistication or engineering knowledge. The key is...
2004-10-12  Cement Company If you operate your business in accordance with the international standard ISO 14001, you'll be compliant with environmental regulations (which you have to do anyway) and you'll be organizing your employees...
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