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Managing a Business/Expert Profile
Expertise
I can answer questions about quality/environmental management and quality improvement: ISO 9000, QS-9000, ISO 14001, ISO/TS 16949 standards.
Past/Present Clients
Wide range of companies from Fortune 500 to small family owned businesses and entrepreneurships. Am particularly adept at working with small businesses.
What do you like about this subject?
Building business controls around quality and/or environmental standards gives management an outstanding way to meet customer needs better.
What do you still hope to achieve/learn in this field?
I spent 150 days a year on the road working with clients around the country, and every day I learn something new and/or expand my knowledge. The day that stops is the day I go find someething else to do.
Something interesting about this subject that others may not know:
The ISO 9001 standard has been updated and all registered companies have to transition to the new requirements by December, 2003. QS-9000 is being supplanted by ISO/TS 16949, effective in its entirety by 2006.
Something controversial or provocative about this subject
The two biggest weaknesses: 1) Top managements that are weak, hypocritical, short-sighted; 2) auditors that are pushovers and do not audit strictly to the Standard. There's more, but "don't shout at the crocodiles 'til you're across the river."
Average Ratings
Recent Reviews from Users
K = Knowledgeability C = Clarity of Response P = Politeness| User | Date | K | C | P | Comments |
|---|---|---|---|---|---|
| Yazan | 11/14/11 | 8 | 10 | 10 | |
| chandni | 07/18/11 | 9 | 8 | 10 | thank you,sir!!!!!!!!!!! |
| prashant akerkar | 02/17/11 | 10 | 10 | 10 | Dear Rob Thank You. Thanks & Regards ..... |
| Donald | 11/12/10 | 8 | 10 | 10 | It is all tedious; documentation control and ..... |
| masood | 10/02/10 | 1 | 1 | 1 | this answer is wrong.. |
Recent Answers from Rob Kantner
2011-11-12 Remotely Controlling an Overseas Business:
Find a way out of this, even if you have to sell it for cheap. I have run businesses at a distance, and as a consultant have seen many more examples. Seldom does it work out well except with vigilant in
2011-08-04 Spreadsheet templates :S:
Sorry, I don't know of one specific program that would manage all those things efficiently. Using Google Documents the way you do is smart (we do that too) - you can use spreadsheets on there for some
2011-07-15 auditing and management weakness:
1) Top managements that are weak, hypocritical, short-sighted: The impact of this is that the quality management system ends up being a facade that costs the organization money (like a hidden tax) rather
2010-11-11 Document Control Software:
Sorry, my knowledge of document control software is very limited. The systems I have seen for controlling management system documentation (quality, environmental, health-safety management etc., which is
2010-10-01 accounting:
468,800,208,193,234,500.00083 pounds, approximately. Hey Masood! I said "approximately," didn't I? Obviously you didn't get my point. You submitted an obvious homework question hoping for a quick
Answers by Expert:
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