You are here:

Managing a Business/Expert Profile

Rob Kantner

Available

Expertise

I can answer questions about quality/environmental management and quality improvement: ISO 9000, QS-9000, ISO 14001, ISO/TS 16949 standards.

Past/Present Clients

Wide range of companies from Fortune 500 to small family owned businesses and entrepreneurships. Am particularly adept at working with small businesses.

What do you like about this subject?

Building business controls around quality and/or environmental standards gives management an outstanding way to meet customer needs better.

What do you still hope to achieve/learn in this field?

I spent 150 days a year on the road working with clients around the country, and every day I learn something new and/or expand my knowledge. The day that stops is the day I go find someething else to do.

Something interesting about this subject that others may not know:

The ISO 9001 standard has been updated and all registered companies have to transition to the new requirements by December, 2003. QS-9000 is being supplanted by ISO/TS 16949, effective in its entirety by 2006.

Something controversial or provocative about this subject

The two biggest weaknesses: 1) Top managements that are weak, hypocritical, short-sighted; 2) auditors that are pushovers and do not audit strictly to the Standard. There's more, but "don't shout at the crocodiles 'til you're across the river."

Average Ratings

Recent Reviews from Users

User	Date	K	C	T	P	Comments
Mufid	11/24/09	10	10	10	10
vijay	01/27/09	10	10	10	10	Thank you. I found your reply useful .....
Lenin	06/10/08	10	10	10	10
Jenny	10/27/07	10	10	10	10
rana	02/27/05	10	10	10	10

Recent Answers from Rob Kantner

2009-11-23 Advice:

'Focus' is the principle that comes to mind here. You are lucky to have two profitable opportunities - your own business plus a good job with the engineering firm. From what you say, you're having trouble

2009-01-26 objectives of TQM:

Many of the traditional roles of HR (i.e. benefits administration, etc.) are not relevant to quality management. However, when HR has a hand in employee training of any kind, HR is integral. Specifics

2008-06-09 Document Control:

Read, understand, and follow the requirements of section 4.2.3 of the ISO 9001 standard. It requires that your organization have a written procedure that addresses document control; that procedure will

2005-07-07 awareness plan for dealers and contractors:

Excellent question. And holding an "open house" for contractors / dealers on the environmental system is a great idea. Here are some thoughts. a) Review your environmental policy with them. (They have

2005-02-16 ISO 9000:

ISO 9000 is certainly feasible for your operation. Your process sounds rudimentary but it certainly can implement an ISO 9001 system without having sophistication or engineering knowledge. The key is

Answers by Expert:

Browse Answers: