Dealing with Employees/Expert Profile

Expertise

I can answer questions on resolving professional and personal conflicts or communication issues in the workplace, with clients, in the home, or any encounter that needs or requires people conform to authority or common goal. My responses will be centered on tactics for getting more from the people around you and directed toward gaining their voluntary compliance, cooperation, or collaboration. Please note that the answers will not be in the form of a “Dear Abbey” response and my personal opinions will rarely be offered, but rather a soft or hard argument toward resolving the issue or demonstrating that words alone will not solve your dilemma or predicament. A web site with references and a partial client list is available upon request.

Experience in the area

I am the Vice President of the Verbal Judo Institute, Inc., and for the last twenty years I have traveled between 200 -300 days annually conducting training seminars on Verbal Judo in the United States, Canada, the Caribbean, Scandinavia, the Netherlands, and in England. I specialize in resolving conflicts that rise from workplace differences and highly charged emotional situations that impact cooperation and compliance, and how to deliver or receive bad news and communicate effectively through the issues that typically block the proper delivery or receiving of information in both professional and personal relationships.

Publications

I have been interviewed regarding Verbal Judo as the subject in magazine articles ranging in interest from Conde Nast Traveler, Broker Magazine, and sports publications like Referee Magazine; to newsprint articles in the USA Today, the Wall Street Journal, and over one hundred local print and online newspapers. I have been broadcast internationally on CNN; nationally on NBC, ABC, and Fox; in Canada on CBC; numerous local television stations; and interviewed on radio across North America and in Europe. In addition to the video clips I am currently producing, the President of the Institute, Dr. George J. Thompson, Ph.D., has four published books on the market (with more in current development) and several audio and video programs.

Education/Credentials

My educational background includes degrees in English, Business, and Organizational Communication with additional work in Psychology and Behavioral Science.

Past/Present Clients

From executives in corporate offices to front line staff in customer service industries, my clients are people in city, county, and the federal government; airline and cruise lines; banking; real estate operations; universities; and referees in professional sports. My audiences number several hundred thousand people attending Verbal Judo lectures world-wide and as a company our associates have collectively trained over one million people.