Dealing with Employees/Expert Profile

Expertise

I coach professionals on all organizational levels in business and professional development and leadership. Questions I can answer include; managing and creating change, expanding people`s capacity to take effective action, creating a sense of purpose at work, moving people toward achieving their highest potential and productiviey, time management,collaboration, and conflict resolution.

Experience in the area

I have over 15 years of management experience in business development. I was responsible for training and coaching new staff, team building, conducting annual committments (performance reveiws), and leadership development. I developed and implemented a relationship marketing program and created a team-based delivery system which resulted in doubling our client base. With this program, a client management system was created. Collaborating with several internal department, a data collection process was successfully created and implemented which enhanced and accelerated cutomer care services. To uncover gaps in our delivery of service, an assessment of business processes wsa designed and conducted. The results included, improved office efficiency and effectiveness, a reduction in interpersonal conflicts bewteen staff, supervisors, and departments, and the gap between perceived delivery of service and what the client expected to receive dramatically closed. To develop company brand, amrketing materials and continuing education programs were created. Addtional expertise is in the use of assessment profiles.

Organizations

International Coach Federation
Executive Women International
Chamber of Commerce
Entreprenuers Alliance of Indiana
Network of Women In Business
American Society For Training and Development

Education/Credentials

Master's Degree: Instructional Systems Technology, Indiana University
Additional training:
Corporate Coach University
The Center For Organizational Resources, Ball State University