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Today's workplace is filled with many issues that impact employee performance and add to workplace stress. I have many years experience supervising employees and can field questions for both management staff and non-management staff related to employee conflicts, employee-boss issues, time management, negotiation skills, preparing employee performance evaluations, developing resources, generation X and Y issues, and cultural diversity.
I am a retired law enforcement officer, and I teach training classes around the country for law enforcement. I am also a consultant/trainer to private industry teaching numerous management development and supervisory courses. I teach report writing at a local junior college where I am an adjunct faculty member. I've also worked as a substitute teacher for grades K-12 and private tutor. I've been a facilitator for Volunteers in Victim Assistance, helping citizens/employees deal with community or work related traumas, and I've worked with abused and neglected children.
Although I am retired and currently work part-time as a private consultant, I am always looking to enhance my knowledge base and learn new skills to help others. I am intrigued by the differences in the generations at work--baby boomers, Xers and Ys.
Working with people is challenging, but it doesn't have to be difficult. The keys to working with others are developing rapport, establishing positive relationships, and taking the time to listen and understand the views of others.
There are many ways to skin a cat so to speak. In dealing with others, a major source of conflict is being close-minded as to how the work should be done and not allowing employees to have a voice. Workers offer much creativity; management needs to be willing to let workers use that creativity and to allow employee input in decision making whenever possible.
| User | Date | K | C | T | P | Comments |
|---|---|---|---|---|---|---|
| Joan | 08/26/09 | 10 | 10 | 10 | 10 | Wow! What a great answer. Very timely ..... |
| Chanel | 08/10/09 | 10 | 10 | 10 | 10 | thank you so much |
| Pat | 04/30/09 | 10 | 10 | 10 | 10 | Thank you for addressing in a timely ..... |
| Saleema | 03/23/09 | 10 | 10 | 10 | 10 | Thank you so much, i really appreciale ..... |
| Tesla S | 03/23/09 | 10 | 10 | 10 | 10 | Excellent |
Hi Mariska, This is a difficult situation, particularly, since your supervisor is modeling that it's okay to abuse the phone. Here's what I suggest. Start the formal disciplinary procedure. The
Hi Mandy, Yours is a difficult situation. The job is not your life. It is a stepping stone to the rest of your life. It is preparing you with the necessary means you will need in retirement to live
Hi Chanel, I am sorry this happened to you. Unfortunately, I don't know of any law that holds one accountable for rudeness and shabby customer service. Whether you have a claim as to discrimination
Hi Pat, I'm assuming you are the supervisor for this person since others have come to you to seek help with the problem. I would suggest that you talk to the employee privately. Let the employee
Hi Tesla, Office romances are often a cause for frustration and angst for many managers. The key to successfully managing a problem of this sort is to focus on performance not the relationship
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