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I will help you in eradicating malware and all forms of virus/trojans/adware. I can answer all PC-related hardware issues. I can also troubleshoot Windows OS errors (all versions) and other software problems. HijackThis logs are a MUST for virus related help. If you do not know how to do this, I have posted easy-to-follow instructions on the Ask a Question page. Every computer infection is different, so I will give you personal instructions on how to remove the malware, not a 'pat' answer. You can be assured of a prompt, polite, and knowledgeable response in all regards.
I have over 25 years experience in using, building, and repairing computers. I have helped over two thousand people here on AllExperts, with consistent Top Feedback Scores. Please look at my answers here: http://en.allexperts.com/q/Computer-Security-Viruses-1737/indexExp_84308.htm I am also a Top Contributor of General Computing answers in Yahoo! Questions.
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|David||02/17/15||10||10||10||Brian was the only real source I .....|
|JOHN||02/13/15||10||10||10||Thank you for your help Brian|
Hi Sallie While some antivirus programs can detect ransomware, they don't always stop it from infecting due to the nature of how it gets on the computer in the first place. The program CryptoPrevent
Hi Sallie Unfortunately, you are infected with CryptoWall 3.0, a form of Ransomware. Unless you have made a backup of your files, there is no way to reverse the encryption performed by CryptoWall 3
Hi David Let's deal with the error first. Try uninstalling Verizon's In Home Agent from your Control Panel. What most likely happened was that program replaced the Windows file msvcrt.dll with it's
Hi Yvonne Rkill.exe and IE.exe are the same program, so the first time you ran the .exe it worked. AdwCleaner deleted a bunch of adware. Continue the cleanup as below: Please download MINITOOLBOX
Hi Yvonne I will try to help you as best as I can. It looks like there is at least one unwanted program. I'd like for you or your friend to download RKill. Please download RKill to your desktop from
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