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I will help you in eradicating malware and all forms of virus/trojans/adware. I can answer all PC-related hardware issues. I can also troubleshoot Windows OS errors (all versions) and other software problems. HijackThis logs are a MUST for virus related help. If you do not know how to do this, I have posted easy-to-follow instructions on the Ask a Question page. Every computer infection is different, so I will give you personal instructions on how to remove the malware, not a 'pat' answer. You can be assured of a prompt, polite, and knowledgeable response in all regards.
I have over 25 years experience in using, building, and repairing computers. I have helped over two thousand people here on AllExperts, with consistent Top Feedback Scores. Please look at my answers here: http://en.allexperts.com/q/Computer-Security-Viruses-1737/indexExp_84308.htm I am also a Top Contributor of General Computing answers in Yahoo! Questions.
College Educated Self-taught Computer Skills
|Robert||06/19/16||10||10||10||Very detailed and helpful answers.|
|steven||05/22/16||10||10||10||Thank you again|
|steven||05/21/16||10||10||10||Your support is always tremendously appreciated|
|Tina||05/21/16||10||10||10||Thank you so much, I'll follow your .....|
|Lee||05/15/16||10||10||10||Thanks, much appreciated.|
Hi Elle Any antivirus scanner should be able to scan files on demand. Usually if you right click on the file, folder, or device you wish to scan, there will be a menu option to scan with your antivirus
Hi Robert No, I was not familiar with the device, but I did look into it. It's basically a hardware firewall that monitors for unusual security penetrations. Honestly, unless you have a large number
Hi Pat I did not find anything in the HijackThis log. The two tools we used show that no malware was actually running behind the scenes, and nothing found to clean. We can try one more scan with the
Hi Pat The write access error you received is normal. I'd like for you to please download the following: http://www.bleepingcomputer.com/download/rkill/dl/10/ Run that program to stop any malware
Hi Chris You seem to have been infected by a Tech Support scam program. First try closing that browser (and any others) by using Ctrl-Alt-Del to open your Task Manager. End any tasks you see listed
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