Computer Security & Viruses/Expert Profile

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I will help you in eradicating malware and all forms of virus/trojans/adware. I can answer all PC-related hardware issues. I can also troubleshoot Windows OS errors (all versions) and other software problems. HijackThis logs are a MUST for virus related help. If you do not know how to do this, I have posted easy-to-follow instructions on the Ask a Question page. Every computer infection is different, so I will give you personal instructions on how to remove the malware, not a 'pat' answer. You can be assured of a prompt, polite, and knowledgeable response in all regards.

Experience in the area

I have over 25 years experience in using, building, and repairing computers. I have helped over two thousand people here on AllExperts, with consistent Top Feedback Scores. Please look at my answers here: I am also a Top Contributor of General Computing answers in Yahoo! Questions.


College Educated Self-taught Computer Skills

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    K = Knowledgeability    C = Clarity of Response    P = Politeness
Steven07/09/15101010Thank you for your speedy response
Steven07/03/15101010Thank you very much for all your .....

Recent Answers from Brian Benosky

2015-07-09 Computer Not Turning Off and Misc:

Hi Steven    Temporary files are safe to delete.  Most are remnants of installed programs or internet files which are unnecessary.  Deleting these will free up hard drive space and may help speed up your

2015-07-01 Pop Ups:

Hi Steven    That's a normal function of IE after an update.  Through the scans we did, Windows is now free to update normally, so you may occasionally get non-threatening pop-ups.  There's nothing to

2015-06-30 Internet Explorer Issue:

Hi Steven    There were indeed several adware programs installed, including SearchScopes, Conduit, and Coupon Printer.  ComboFix was successful in correcting the changes made to Windows so that AdwCleaner

2015-06-30 Internet Explorer Issue:

Hi Steven    I received the entire log.  Please try to run AdwCleaner once again.  If it still does not run, uninstall the program, download it once again from:

2015-06-28 Intrnet Explorer Issue:

Hi Steven    You will need to disable avast! in order to run the program I will link to below.  To do so, right click on the avast! icon in system tray, select avast! shields control and there will be


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