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I will help you in eradicating malware and all forms of virus/trojans/adware. I can answer all PC-related hardware issues. I can also troubleshoot Windows OS errors (all versions) and other software problems. HijackThis logs are a MUST for virus related help. If you do not know how to do this, I have posted easy-to-follow instructions on the Ask a Question page. Every computer infection is different, so I will give you personal instructions on how to remove the malware, not a 'pat' answer. You can be assured of a prompt, polite, and knowledgeable response in all regards.
I have over 25 years experience in using, building, and repairing computers. I have helped over two thousand people here on AllExperts, with consistent Top Feedback Scores. Please look at my answers here: http://en.allexperts.com/q/Computer-Security-Viruses-1737/indexExp_84308.htm I am also a Top Contributor of General Computing answers in Yahoo! Questions.
College Educated Self-taught Computer Skills
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Hello Jeff Happy New Year! I get bothered to re-type this info all the time, so I feel your pain. However, I understand the reasoning behind it is not for any security purpose. Actually it is to check
Hi Steven First you need to turn off Automatic Updates. Then you need to open Windows Update from the Control Panel and install each one separately. More info and instructions on turning off updates
Hi Steven There are too many possibilities which can cause what I believe in your case to be a Windows system file corruption. As you suspect, one of the Windows Updates is likely to have not been
Hi Kelly I have gone through your HJT log file again, and there is no indication of malware present. There are several essential Windows processes which show up as missing, lsass.exe among them. What
Hi Kelly Please download and run Malwarebytes Anti-Rootkit tool according to the instructions here: https://www.malwarebytes.org/antirootkit/ If items are found, run the Cleanup. Then scan again
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