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Mark Swanson

U.S.
Available
Expertise

I can answer any questions related to telemarketing and over the phone sales or lead generation. My expertise is in implementing telemarketing programs and designing programs that can run succesfully for companies.

Experience in the area

I have years of experience in the outbound calling aspect of the call center world. I work with companies on a regular basis, helping them find the right program and the tools needed to dial it. I work at Tele Resources, Inc., an outbound only call center. We are part of the ATA, DMA, MPA, and ABC. I work with Fortune 500 companies as well as small groups developing their over the phone DM programs.

What do you like about this subject?

Telemarketing is one of the fastest growing or rather regrowing channel in the marketing industry. As a channel is has redefined itself and still proves to be the most successful channel.

What do you still hope to achieve/learn in this field?

Currently we are on the brink of a new era in telemarketing. I hope to learn more about what is to come and how we can redefine our place in the Direct Marketing Industry.

Something interesting about this subject that others may not know:

Telemarketing has the highest responce rate for any channel of direct marketing.

Something controversial or provocative about this subject

Telemarketing has redefined itself to become a helpful tool in customer contact. It is no longer a brash heavy call volume channel, it has become a very streamline and targeted tool.

Average Ratings

  • Knowledgeability 9.70
  • Clarity of Response 9.50
  • Politeness 9.50
  • Response Time(hr) 36.2
  • Response Time(hr, last 90 days) 10.5
  • Number of Questions Today 0
  • Max Questions to be Asked in a Day 100
  • Total Questions (since joining AllExperts) 44
  • Volunteer Since 2006-11-17
  • Prestige Points 330

Recent Reviews from Users

Read More Comments

    K = Knowledgeability    C = Clarity of Response    P = Politeness
UserDateKCPComments
Maggie05/12/11101010Thank you Mark for your extensive response .....
Robert06/10/09101010 
ishmell03/03/09101010thank you i appreciate the answer, it .....
Kevin08/13/08101010A-MAZING!!!! Thank you very much!
Michael06/15/08101010Thank you Mak for your excellent answer .....

Recent Answers from Mark Swanson

2011-05-09 direct marketing:

Well first off I have to apologize and say that I’m not very well versed in your industry, but certainly thanks so much for the kind words.     Let’s touch on a few things real quick and see what we can

2011-02-08 Call Center License in Europe:

Sure, it is a very difficult process. You are going to have to register with each state individually. Many of them have their own laws regarding this process. There is also a bonding fee involved with

2009-06-09 Debt Settlement Program:

Robert,     This is a great question, thanks so much for asking. First off, I would like to make a quick mention toward the accent. I know there are a lot of great centers in Bangladesh as well as India

2009-04-07 COLD CALL REBUTTALS:

Greg,     This is a great question. One of the best I have received to date. The first thing I would like to say is try to think of Objections not as road blocks to a sale but as steps to convincing the

2009-02-28 telemarketing:

Ishmell,     This is a great question, and in reality it is tough to answer without knowing all of the specifics, but I recommend that you plan a telemarketing program like any other marketing program

 

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