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Auto body repair & detailing/Expert Profile
Expertise
I can answer any question regarding insurance claims, estimating, customer service issues, proper and improper repairs, or general questions about repair methods.
Experience in the area
11 years in estimating/management in independent and dealer shops. 2 years in paint and body repairs. Vast experience negotiating insurance claims, supplements, and dealing with everyday operations of a collision repair shop. Experienced with all makes and models.
Education/Credentials
ASE, ICAR certifications. Various manufacturer training and industry specific management classes also.
Average Ratings
Recent Reviews from Users
K = Knowledgeability C = Clarity of Response P = Politeness| User | Date | K | C | P | Comments |
|---|---|---|---|---|---|
| Christina | 04/12/12 | 10 | 10 | 10 | Thanks so much for the quick reply! ..... |
| Scott | 02/13/10 | 10 | 10 | 10 | Thanks for your help. |
| Ruby | 02/10/09 | 10 | 10 | 10 | Thank you soo much! You got back ..... |
| Lynne | 02/01/09 | 10 | 10 | 10 | Thank you so much Mark for answering ..... |
| Jennifer | 01/07/09 | 10 | 10 | 10 |
Recent Answers from Mark Haben
2012-04-06 Regarding car wreck:
Christina Save yourself much much pain and agony and have your boyfriend file the claim with his insurance company. That's what he pays them for. His company will do their own investigation and if the
2011-01-21 Original paint on a 1977 El Camino:
Bob- Sorry so slow to answer. My guess is that it was a enamel finish. There is no way for me to be sure. My auto body career sarted around 92. Base clears were already the norm back then. I'm
2011-01-17 dent removal:
You can try a plunger type device to pull it out. I know many people have tried that. Don't expect it to come out perfectly, The sheet metal really doesn't have a real "memory" of where it's supposed to
2011-01-10 2011 Camry front and rear impact:
My advice is to get educated and advised about your entitlement to a diminished value claim. They insurer will be obligated to pay you a fee for your loss of value in the car after repairs are complete
2010-01-07 prime&block:
Seth- In most shops where I have worked we have always attempted to get additional time for Prime and Block or Block and Fill. Much time is involved in this operation and usually the painter should
Answers by Expert:
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