Auto Insurance Claims/Expert Profile

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I can answer questions related to auto accidents, auto damage, auto theft claims, or personal injury claims. I am specifically suited to answer questions concerning insurance investigations and the effects of those investigations such as claim delays, claim denials, examinations under oath, or the special investigations unit. I can answer most any question that relates to proper claims investigations, or claims handling procedures and processes. I have authored several ebooks which provide claim guidance for consumers. Those books are available on Amazon Kindle: Power To Profit - will provide you with the knowledge you need to overcome the patterned obstacles that insurance companies will use to delay, devalue, or deny your valid insurance claim. The No Nonsense Guide to Accident Settlement - Teaches you how to manage your claim, how to identify the precise tactics likely to be used against you, and how you must respond.

Experience in the area

12 years of experience with 3 major insurance companies. I hold an all lines adjusters license in Florida. I am well versed in claims handling, claims investigations, and industry standards related to both. The bulk of my experience stems from my 10 years as a police officer / detective. Building on that investigative experience, I became an SIU (Special Investigations Unit) Investigator. Accordingly, my unique expertise lies in the investigation of claims. What is necessary and related, what is not necessary and related? What constitutes a fair claims investigation? What recourse is available for consumers who suspect they are experiencing unfair claims delays? During the course of my experience, I became a certified trainer, instructing adjusters and investigators proper techniques for claims investigation and claims handling.


B.A., Communications, University of Miami 350 credit hours of intense investigative training, Miami Dade Police 80 hours of investigative training, various Federal Agencies, Miami, Fl Intensive Accident Reconstruction and Pedestrian Injury Analysis, NHTSA, National Highway Traffic Safety Agency, Oklahoma City, OK 2 weeks Auto Damage Appraisal, Winston Salem, NC Legal Principles Claim Specialist, AEI

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    K = Knowledgeability    C = Clarity of Response    P = Politeness

Recent Answers from Jane Pytel

2016-05-29 Removing an Insured driver?:

Hi Zach,    This is a question for someone with insurance agency expertise, and, specifically, someone with a knowledge of Massachusetts law.  My best guess is that if your girlfriend is removed from your

2015-12-20 geico, stolen car .... euo letter:

Hi Joe,    Yes, obviously they suspect something.  However, auto theft claims are commonly referred for further investigation.  These referrals are based more on patterns and so-called red flags than anything

2015-12-19 geico, stolen car .... euo letter:

Hi Joe,    You've paid your premiums, you should go forward with the claim.  Investigations of auto theft claims are not unusual. However the choice is yours obviously.  As for an attorney, you do not

2015-12-12 Car theft:

Hi Maria, nice to hear from you.    Yes, the investigation is complete and your claim is being paid.  And normally it is the investigator who conducts the EUO, although some companies do use attorneys

2015-11-16 Car theft:

Well now we have the criminal motive ... the theif stole my navigation system and gutted the center console."  Solving the crime is the duty of the police, not the insurance company.  I cannot think of


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