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Joy B. Hicks, MBA, CPM


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I can answer any question related to administrative medical support careers such as billing, coding, reception, etc. to help you get the job you want, questions about job descriptions, and how to retain medical support staff for managers.

Experience in the area

I have been in the medical office field since 2001 working in a number of administrative support and supervisory roles and also write medical office content for



Certified Practice Manager
AAS Business Administration
BA Health Care Administration
MBA w/ healthcare specialization

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    K = Knowledgeability    C = Clarity of Response    P = Politeness

Recent Answers from Joy B. Hicks, MBA, CPM

2015-03-15 Curious:

Hi Dan    Great question. To become a lab technician you must complete a two year degree program. You may not be able to complete this type of degree online because science related degrees often require

2014-10-25 billing/coding:

Hi Lisa    I don't think employers have a preference in regards to whether you acquire your billing and coding certification online or on grounds as long as it is from a reputable organization.  Many community

2014-05-03 Medical Coding and Billing:

Hi Marc    You have some great questions.  Let me start by saying that medical coding and billing is an exciting and rewarding career.  There are no age or gender limitations.  I currently work with a

2013-01-02 Regarding Medical Coding opportunities..:

Hi Manoj,    There are lots of jobs for medical coding. You will need to take a course and become a certified medical coder for most jobs.  Some of them are remote or work from home positions.  As far


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