General Retail Business Issues/Expert Profile

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James E. Dion


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Most questions about trends in specialty retail, how customers are changing both in the US and Europe. Demographics for all countries as they relate to retail trends and issues. Store Operations, Buying and Merchandising.

Experience in the area

Over 40 years in the retail industry, store level, store manager, buyer, merchandise manager, Vice President.


BS Psychology, MS Psychology, PhD(abd) Industrial Psychology Illinois Institute of Technology

Past/Present Clients

Microsoft, Harley-Davidson, Ritz-Carlton, Hummer, Williams-Sonoma, Ace Hardware, Coleman Spas, Aldo, Intel, Dell, Safeway, New Balance, IBM, Kodak, Bata International, Nortel Networks, Honey Baked Ham Co., Man Alive, Highsmith
B.S Chicago State University M.S. Chicago State University PhD (abd) Illinois Institute of Technology

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    K = Knowledgeability    C = Clarity of Response    P = Politeness
Lucy02/01/17101010Perfect. Thanks James for your time.
Curt12/20/15101010Excellent advice sir. Thank you very much .....
Kim02/20/15101010Thank you for your timely response. You .....

Recent Answers from James E. Dion

2017-02-27 Reliable data:

Dear Russ,  Thanks for buying the book!  Yes, it is amazing that in this connected world statistics about retail performance are hard to come by. The NRF used to produce two books each year, the MOR and

2016-03-11 Expanding Online:

Dear Brianna,  E-commerce is no longer just an option, it has to be done. You must sell on your website as there are many customers who want to shop your store when you are not open, or have many other

2015-12-18 How to get started in gift shop retail?:

Curt,  Thanks for the compliment! You really need to do a few things to make this dream a reality that does not become a nightmare. The key component in retail is TRAFFIC. How many people you have coming

2015-10-11 which product sells the most?:

Chris,  If your question is number of items then Coffee and tea wins if it is dollar volume of sales then shoes wins. However, in both categories you have significant competition. In Coffee and Tea you

2015-07-05 Question regarding importing and repackaging food in the US?:

Akrm,    You should inquire with the US Department of Agriculture if you are allowed to import honey. If it is possible you would then need to get state regulations on processing of food products which


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