Running an Efficient Customer Service/Expert Profile

Expertise

Customer service in the workplace, over the phone. Handling difficult customers. Managing more than one customer at a time. Connecting with customers via social media. Earning customer loyalty. Develop repeat business through exceptional customer service. Exceeding customer expectations. Developing a customer focused culture. Using social media to listen and respond to customer feedback.

Experience in the area

Director of Store Operations for Pearle Vision Director of New Franchise Store Development, Pearle Vision Director of Communication for Pearle Vision Trainer, speaker on providing exceptional customer service, building customer relationships one make or break moment at a time.

Publications

Books: Back to Basics: 30 tips to market your small business Age of Conversation Volume 2 and 3 It's a Party: Planning a Successful Retail Sales Event Blogs: Makeorbreakmoments.com AllWriteInk.com

Education/Credentials

Gold Standard Certification in Retail Mystery Shopping Bowling Green State University

Past/Present Clients

Pearle Vision Dots After Hours Formal Cleveland Clinic Marketing Resources & Results Tremco Kiddie Academy Things Remembered