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Al Diamond is the President of Agency Consulting Group, Inc., a leading management consulting firm for service businesses throughout the U.S., specializing in the insurance industry. He is a recognized expert on the subjects of business valuation, partnership dispute resolution, Strategic and Tactical Planning and Effective Customer Service.

Experience in the area

President of the American Association of Insurance Management Consultants (AAIMCO) Member American Arbritration Assoc. Charter member of the Quality Insurance Congress Qualified instructor for the Best Practices of Insurance Agencies Business Skills Department Head for the Independent Insurance Agents of America?s Virtual University Key Consultant for Financial/Accounting for Insurance Marketing and Management Services Created a Masters Program in insurance agency management (MAM)

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    K = Knowledgeability    C = Clarity of Response    P = Politeness
ahseng02/16/07Thanks for the advice.
Bob Werner01/17/05101010Thanks Al, for the reply! I appreciate .....

Recent Answers from Al Diamond

2007-08-25 Customer Experience:

Abdul,  This issue is one that requires a consulting project with outside (expert) advice on the form of measurement to assure constructive results.  This cannot be answered in a column like this.  If

2007-02-15 better customer service increase or decrease company profits?:

What type of business are we talking about?  Of course cost of service must be considered since personnel costs are the largest drain on profits in any company.  However, proper planning and effective


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