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Running an Efficient Customer Service/Expert Profile
Expertise
I'm a problem-solver; I specialize in finding practical win-win solutions to difficult customer service issues. Anything to do with maintaining good relations with your customers and still running a profitable business is fair game.
Experience in the area
I've operated more than one successful small business of my own, and provided support for multiple small businesses as a consultant.
Education/Credentials
I am self-taught. I've been a voracious reader since I was 4 years old. I absorb three to five new books a month on virtually every subject of interest to a small business owner/operator.
Average Ratings
Recent Reviews from Users
K = Knowledgeability C = Clarity of Response P = Politeness| User | Date | K | C | P | Comments |
|---|---|---|---|---|---|
| LB | 06/23/09 | 10 | 10 | 10 | Excellent! He shared all he knew and ..... |
| LB | 06/23/09 | 10 | 10 | 10 | Excellent! |
| Ieva | 05/22/09 | 10 | 10 | 10 | |
| Steve | 09/04/08 | 10 | 10 | 10 |
Recent Answers from Joel D Canfield
2011-08-05 Eating in Front of Customers:
Howdy, CJ! It's not a simple question with a "one size fits all" answer. I'll give you some things to consider, and I'd love to hear what you decide (or whether you have further questions.) If you're
2010-01-30 About the return in the US:
I agree that products should be returned in more or less the same shape as they were bought, but in the end, which is more important: to keep this one customer's money, and enforce the sale, or to earn
2009-06-23 Sub-Contract Agreement:
For myself, a simple handwritten or computer-printed document that said "Contract Bob will pay be X percent of the total quoted price out of the first payment he receives, or, if you go for a fixed amount
2009-06-23 Sub-Contract Agreement:
For what you're proposing, a lawyer would be a good idea. But there's a simpler way. Unless you're a building contractor (I assume you're not) it would be simpler and involve less risk to you if you
2009-03-11 Business Issues - Supply Chain:
First, the reality doesn't matter as much as perception. Any particular customer could choose to see you as part of a chain rather than standing on your own merit, regardless of whether it's true. If
Answers by Expert:
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