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Questions relating to Burglar Alarm and Security Equipment, Fire Alarm and Extinguishment Systems, Access Control, CCTV Systems, Installation, Service, Testing, Verification

Experience in the area

30 years installing, servicing, and testing security, access control, extinguishment, and fire alarm systems


Chair of ULC Working Groups for Fire Alarm Testing (CAN/ULC-S536) and Fire Alarm Verification (CAN/ULC-S537), Executive Director of the Fire Protection Technicians Network (

Publications, Better Business Bureau Magazine, Applied Science Technologists and Technicians of British Columbia ( SUPPRESS! and Techs Fire Break Newsletters


Associate in Science; Emergency Systems (University of British Columbia); Aircraft Maintenance Technology (BCIT)

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    K = Knowledgeability    C = Clarity of Response    P = Politeness
Juan11/26/16101010Thanks for offering to send the manual .....
Juan Rodriguez11/18/16101010 
Juan09/10/16101010Frank is undoubtedly the best!
Prashant S Akerkar 08/28/16101010Dear Frank Thanks. Prashant

Recent Answers from Frank Kurz

2016-11-25 False Alarms:

I had a great Thanksgiving.  We celebrate it in October.  :-)    The easiest way to handle your question is for me to send you the latest manual (which includes the programming work sheets as well as more

2016-11-21 False Alarms:

It looks to me like you're going to have to reprogram the keyfob into the system.  This will "enable" the 5132 receiver and should eliminate the tamper on the keypad.  Do you need help with this aspect

2016-11-20 False Alarms:

The fact that you have a keyfob may indicate that you also have a 5132 receiver.  We need to find out for sure whether you do or don't.  The general system tamper could be coming from one of the expansion

2016-11-19 False Alarms:

Your wireless keyfob may not have been the cause, but pointed more to the symptom.  Clearly, you had a 5132 receiver installed at one time (maybe it's still there but not connected properly).  You have

2016-11-18 False Alarms:

Excellent.  I have no idea how you'd get a 5132 fault in the log unless one had been installed at some time and the supervision fields weren't reset properly when it was removed.  The unexplained siren


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