Business Etiquette/Expert Profile

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I am an expert on traditional American business etiquette, including dining rules and regulations for the 21st century, making a good first impression (and how to fix a bad one), meeting etiquette, conversational tips, and dressing for success. I also have written about new media etiquette--how to use LinkedIn, Facebook, and Twitter to enhance your professional reputation. I am not an expert on wedding etiquette or international business etiquette.

Experience in the area

I am the author of 301 Smart Answers to Tough Business Etiquette Questions (Skyhorse, 2010) and 301 Smart Answers to Tough Interview Questions (Sourcebooks, 2005). I have received over 301 media mentions on topics pertaining to business etiquette, job interviewing, and style on a budget.


Brown University Club in New York; Trinity Alumni & Alumnae Association


The Investment Professional Magazine; Crain's New York; The Charlotte Weekly;;; The Review Mom; Personal Finance


Brown University, B.A., English Honors; double major in Political Science

Awards and Honors

How-To Winner, Paris Book Festival; How-To Runner-Up, London Book Festival; Eric Hoffer Award First Runner-Up in Business;"Best Business: Career Book of 2010" in the National Best Books Awards.

What do you like about this subject?

Business etiquette gives you the tools you need to succeed and the ability to position yourself for success in an increasingly competitive market.

Average Ratings

Recent Reviews from Users

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    K = Knowledgeability    C = Clarity of Response    P = Politeness
Karen12/11/13101010Thank you very much.
Angie09/15/13101010Thanks for the info, definitely helps!
Mark08/10/13101010Wow, your response has given me encouragement! .....

Recent Answers from Vicky Oliver

2015-09-29 Letterhead:

Dear Kelvin.    Thank you for writing to me about this important question.    Personally, I don't think there is a hard and fast etiquette rule for when to use letterhead. I tend to use mine whenever I

2013-10-22 How to stay professional without hurt feelings?:

Good morning, Christina, and thank you for sending your question. Your nonprofit start up sounds like it's beginning to take off, generating interest in the community even before the group is official

2013-09-15 Should I have followed up?:

Dear Angie:    Thank  you for writing in to ask this great question. I would suggest following up with a thank you note, which will serve as a gentle reminder.     Your letter should thank the parents

2013-06-08 Celebrating a promotion:

Dear Pinky,    Thank you for writing in with your question. It's a good one. As a general rule, I feel that the person who initiates the celebratory meal should pay. So in the case that you  mentioned

2012-10-10 Letterhead Arrangement:

Dear Chris,    Thank you for writing with your superb question. From a clarity standpoint, I would cite the name of the division first, followed by a division of company XX. But there may be a way to deliver


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