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Cynthia W. Lett


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Author of "That's So Annoying - An Etiquette Expert On The World's Most Irritating Habits And What To Do About Them" . One of the few Certified Etiquette Professionals (CEP) and Certified Protocol Professionals(CPP) earned by examination through the International Society of Protocol & Etiquette Professionals ( I will be happy to answer your questions about business or social etiquette, international customs or protocol issues.

Experience in the area

Ms. Lett has trained over 100 etiquette professionals worldwide to teach the subject to professionals and children. She has worked in 102 countries and is expert in doing business in unfamiliar cultures. Ms. Lett is principal of The Lett Group since 1983. Professionally, Ms. Lett is the founder of and serves as Executive Director of the International Society of Protocol & Etiquette Professionals headquartered in Washington, DC.


University Club of Washington, DC She is an active member of the National Speakers Association, American Society for Training and Development; Women Business Owners; Professional Convention Management Association; and past member of the American Society of Association Executives; Foundation for International Meetings (Board of Governors 1986-1987). She was elected into Who's Who of American Women; Who's Who of Advertising Executives; 2000 Notable American Women; Who's Who of the World's Women; Who's Who of U.S. Executives and Who's Who of the World.


Ms.Lett is the author of "That's So Annoying: An Etiquette Expert On The World's Most Irritating Habits And What To Do About Them" available wherever books are sold and at She has been featured and quoted in publications such as Successful Meetings, Meetings and Conventions, Meeting News, Business Travel News, Washington Business Journal, Washington Post, New York Times, Regardies Magazine, Wall Street Journal, The Robb Report, Entrepreneur Magazine, The Harvard Business Review, Ohio Business Review, Training and Development Journal, CIO Magazine and others


Certified Protocol Professional Certified Etiquette Professional Certificate: Adult Learning Techniques - George Washington University Master-Legal Studies - Antioch School of Law BS - Restaurant, Hotel & Institutional Management - Purdue University BA - Public Relations / Interpersonal Communications - Purdue University

Awards and Honors

Distinguished Darden Professor - Purdue University

Past/Present Clients

During 1990, Ms. Lett planned a series of Business Exchange meetings in the Soviet Union for entrepreneurs from the United States who wished to learn about joint ventures with the Soviets in many different fields. She is featured in the PBS special Pioneer Living as the protocol expert. Ms. Lett is also the etiquette expert for the Fine Living Channel and currently featured in Survival Guide Office Etiquette. She is also a frequent expert on etiquette issues for Fox Cable News.

What do you like about this subject?

If we all knew the proper way to behave around each other and respected the differences, world peace might be attainable.

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Recent Reviews from Users

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    K = Knowledgeability    C = Clarity of Response    P = Politeness
Trish08/05/16101010Prompt and smart! Thanks.
Mary10/18/15101010Thank you for your help. It was .....
Merritt03/12/15101010Thank you. This is what I thought .....

Recent Answers from Cynthia W. Lett

2017-01-12 Follow up to coffee meeting invitation:

Dear Merinna,    Thank you for your question.  My short answer is Pick Up The Phone!  Call your designer and set up a meeting.  Know that if you do the inviting, you pay.  But,  it 's a small price to

2016-08-05 Proper Letterhead listing of a Past President who is deceased:

Dear Trish:  Thank you for your question.  You would list your past president in one of three ways, depending upon how your organization handles it.  If your bank has bestowed the position of Emeritus

2016-04-06 Protocol and Intros:

Dear Ann:    Thank you for your question.  The rule of protocol is that the person with the higher position in the order of precedence goes first. You are correct with the Mayor being introduced first

2015-10-18 letterhead when board vacancies exist:

Dear Mary:    Thank you for your question.  You have several options regarding using your current letterhead when it is not entirely correct. You can do nothing, redact the information or (previous two

2015-06-12 Kick Off Event Order of Speakers:

Dear Susan:  Thank you for your question.  The order in which you have speakers speak is determined by the order of precedence.  Your invited speakers would be introduced either in ascending or descending


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