Walt Disney World/Expert Profile

Expertise

I`m an expert on all aspects of a deluxe Walt Disney World vacation, including Disney`s four theme parks, the Disney Vacation Club, Walt Disney World`s on-site deluxe and moderate resorts, and Disney`s theme park and resort dining. I host a semi-monthly online chat about deluxe Walt Disney World vacations, and was a contributor to Rita Aero`s Disney World, The Essential Guide to Amazing Vacations. I also maintain my own web site of guidance and opinions on various aspects of a Walt Disney World vacation. I`ve stayed at nine of Disney`s resorts, and eaten at almost all of the full-service restaurants, and can give comparative information based on your personal needs and preferences. I typically reply to questions within a few hours, except overnight.

Experience in the area

My wife and I have, together, visited Walt Disney World dozens of times. We have stayed at almost all the deluxe resorts and have eaten at almost all the deluxe restaurants.

What do you like about this subject?

I've been an avid fan of Disney's excellence in customer service since I started my career as an international quality management consultant. The attention to detail and commitment to making each guest happy has drawn be back year after year. I generally respond to questions within a few hours.

What do you still hope to achieve/learn in this field?

Walt Disney World is very larger and is ever-changing. I look forward to each visit as an opportunity to learn more about what is already there and to learn about what has just been introduced.

Something interesting about this subject that others may not know:

Walt Disney World hosts a management school where it teaches the world the finer points of providing excellent customer service.

Something controversial or provocative about this subject

Walt Disney World is a wonderful vacation destination for everyone; it is as much a couples destination as it is a destination for families.