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Joy Hicks, MBA, CPM


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I can answer all questions in hospital administration as long as they are business/finance related. I cannot answer any clinical related questions.

Experience in the area

I have 13 years of hospital experience and also have a blog that provides advice, information, and tips about the medical office.



Certified Practice Manager
AA in Business Administration
BA in Health Care Administration
MBA w/ healthcare specialization

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    K = Knowledgeability    C = Clarity of Response    P = Politeness
Joyce10/13/16101010Thanks for all your help
Lee05/22/16101010Thank you, much appreciated.
Subin01/14/16101010She did help me in directing my .....
Jess11/12/15101010Thank you Joy! State funding wasn't something .....

Recent Answers from Joy Hicks, MBA, CPM

2016-09-22 Multispecialty group:

Hi Joyce,  NC has 4 large health systems aka multispecialty health care systems, that I am aware of that offer financial assistance to its patients. I am not sure if it is free at both the hospital and

2016-07-03 New HITM student:

Any experience you can obtain in Healthcare or IT can be helpful. Getting some experience in a health care organization helps you to gain knowledge about the healthcare industry, and the IT systems used

2016-05-20 hospital billing:

Hi Lee, I am so sorry for your loss. In some states, the hospital can only bill a spouse for medical bills. Since you are her son, unless you added yourself as the guarantor at the hospital, you are not

2016-01-13 Steps to gain experience.:

Hi Subin, I am doing very well. I hope you are too.  In response to your questions,    1. No you are not rushing yourself, however, your expectations may be too high.  In order to get into health care

2014-12-26 Health Administration Profession:

Hi Stewart     Thanks for the question. Either of these positions are qualified to create and enter patient records. It usually depends on the duties assigned by the medical office. For instance,  some


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