Social Etiquette and Good Manners/Expert Profile

Ask A Question

Cynthia W. Lett


Follow me on:


Proper manners with friends,family,colleagues,neighbors and everyone else you know.

Experience in the area

I have been an etiquette expert teaching and consulting on the subject worldwide since 1983. I started and serve as the Executive Director of the International Society of Protocol & Etiquette Professionals and am considered a leader in the field of etiquette and protocol training and execution. I edited "Etiquette for Dummies" and have recently written "Lett's Talk - Everyday Etiquette Dilemmas and What to Do about Them". My book, "That's So Annoying:An Etiquette Expert on the World's Most Irritating Habits And What To Do About Them" was published in 2009 and is available wherever books are sold. I taught the Business Protocol class to Master's level students at the George Washington University, Washington, DC for seven years I served as Chief of Protocol for MCI Telecommunications for three years.


International Society of Protocol & Etiquette Professionals, ASTD, PCMA, National Speakers Association


I have been quoted over 700 times in the past 5 years worldwide. Publications include Wall Street Journal, Washington Post, Washington Times, NY Times, Washington Business Journal, USA Today, Associated Press, London Times, Newsweek Japan edition, Newsweek US edition and many many more.


I am a Certified Etiquette Professional (CEP) and Certified Protocol Professional (CPP) earned by examination through ISPEP. I have a Master's degree in hospitality law and undergrad degrees in Restaurant & Hotel Management and Public Relations/Interpersonal Communications from Purdue University.

Awards and Honors

Who's Who Worldwide,Who's Who of American Women, Distinguished Darden Professor (Purdue University).

Past/Present Clients

World Bank, United Nations,US Dept. of State, US. Dept. of the Army, Pentagon, Barclays Global Investors,Accenture,Fox News, MSNBC, CNN, The White House, Dept. of State, AT&T,Bank of America,American Association of Clinical Pharmacies,Ritz Carlton Hotels, Hilton Hotels, Marriott Hotels,Starwood Hotels,and many more.

This expert accepts donations:      

Average Ratings

Recent Reviews from Users

Read More Comments

    K = Knowledgeability    C = Clarity of Response    P = Politeness
sayanth10/06/16101010very valuable information. Thanks for your help
anonymous05/19/16101010great, great feedback. I had never even .....
Alicia 05/09/16101010Thank you so much for your prompt .....
david04/15/16101010Thank you Cynthia for your comprehensive reply .....
SH02/02/16101010Thank you for the excellent reply. Your .....

Recent Answers from Cynthia W. Lett

2016-05-09 Referring to shopper as "Mama":

Dear Alicia:    Thank you for your question.  When someone calls a woman over the age of 40 "Mama", it is a term of endearment, not an insult and it doesn't even matter if they know she has children.

2016-04-13 sensitivity with friends:

Hi David,    It is rude to continue a strain of conversation when the other person has indicated that they don't want to talk about that subject.  I suggest that when you are approached with the "why are

2016-04-12 sensitivity with friends:

Dear David,    Thanks so much for your question - one I get often - so know you aren't the only one being prodded to change their life to fit the model of a friend or relative.  My suggestion is that when

2016-02-29 head stone:

Dear Elaine:  What an interesting coincidence about your Father-in-law's first and second wives' names being the same. And repeated coincidence with your new Step-Mother-in-Law's husbands.    There is

2016-01-24 wedding party:

Dear Marcia,    Thank you for your question.  I am sorry that the process of planning your son's wedding is difficult.  However, even if you are paying the entire amount for the event, the bride's wishes


Ask A Question

Social Etiquette and Good Manners

All Answers

Answers by Expert:

Ask Experts


©2016 All rights reserved.