Social Etiquette and Good Manners/Expert Profile

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Cynthia W. Lett


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Proper manners with friends,family,colleagues,neighbors and everyone else you know.

Experience in the area

I have been an etiquette expert teaching and consulting on the subject worldwide since 1983. I started and serve as the Executive Director of the International Society of Protocol & Etiquette Professionals and am considered a leader in the field of etiquette and protocol training and execution. I edited "Etiquette for Dummies" and have recently written "Lett's Talk - Everyday Etiquette Dilemmas and What to Do about Them". My book, "That's So Annoying:An Etiquette Expert on the World's Most Irritating Habits And What To Do About Them" was published in 2009 and is available wherever books are sold. I taught the Business Protocol class to Master's level students at the George Washington University, Washington, DC for seven years I served as Chief of Protocol for MCI Telecommunications for three years.


International Society of Protocol & Etiquette Professionals, ASTD, PCMA, National Speakers Association


I have been quoted over 700 times in the past 5 years worldwide. Publications include Wall Street Journal, Washington Post, Washington Times, NY Times, Washington Business Journal, USA Today, Associated Press, London Times, Newsweek Japan edition, Newsweek US edition and many many more.


I am a Certified Etiquette Professional (CEP) and Certified Protocol Professional (CPP) earned by examination through ISPEP. I have a Master's degree in hospitality law and undergrad degrees in Restaurant & Hotel Management and Public Relations/Interpersonal Communications from Purdue University.

Awards and Honors

Who's Who Worldwide,Who's Who of American Women, Distinguished Darden Professor (Purdue University).

Past/Present Clients

World Bank, United Nations,US Dept. of State, US. Dept. of the Army, Pentagon, Barclays Global Investors,Accenture,Fox News, MSNBC, CNN, The White House, Dept. of State, AT&T,Bank of America,American Association of Clinical Pharmacies,Ritz Carlton Hotels, Hilton Hotels, Marriott Hotels,Starwood Hotels,and many more.

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Average Ratings

Recent Reviews from Users

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    K = Knowledgeability    C = Clarity of Response    P = Politeness
Paula03/29/17101010very very helpful
Kenneth01/12/17101010Thanks for the reply and answer!
Jay01/12/17101010Great, thank you. Shorts will be and .....
sayanth10/06/16101010very valuable information. Thanks for your help
anonymous05/19/16101010great, great feedback. I had never even .....

Recent Answers from Cynthia W. Lett

2017-03-28 sending gift for funeral:

Dear Paula,  Thank you for your question.  I am sorry for your loss of your cousin.  Your cousin was very generous with his gifts when your father died but you don't have to match it.  The only thing you

2017-01-12 Covering scars:

Dear Jay,    Thank you for your question.  Never be self conscious about your scars. They are part of who you are.  Go ahead and wear your shorts.  If someone says something to you about it, just smile

2017-01-11 Denying Invitation:

Dear Kenneth:    Thank you for your question.  While a person has the right to deny an invitation, in this case I believe it would be politically negative to say  no to this invitation.  It is a special

2017-01-05 physical confidence:

Dear Ali:    Thank you for reaching out and for your question.  Self confidence when meeting new people takes practice and knowing that you have something to give to the other person.  What you have to

2016-05-09 Referring to shopper as "Mama":

Dear Alicia:    Thank you for your question.  When someone calls a woman over the age of 40 "Mama", it is a term of endearment, not an insult and it doesn't even matter if they know she has children.


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