Expertise:  Proper manners with friends,family,colleagues,neighbors and everyone else you know.

Experience in the area
I have been an etiquette expert teaching and consulting on the subject worldwide since 1983. I started and run the International Society of Protocol & Etiquette Professionals and am considered a leader in the field. I edited "Etiquette for Dummies" and have recently written "Lett's Talk - Everyday Etiquette Dilemmas and What to Do about Them". I taught the Business Protocol class to Master's level students at the George Washington University, Washington, DC. Chief of Protocol for MCI Telecommunications.

Organizations
International Society of Protocol & Etiquette Professionals, ASTD, PCMA, National Speakers Association

Publications
I have been quoted over 700 times in the past 5 years worldwide. Publications include Wall Street Journal, Washington Post, Washington Times, NY Times, Washington Business Journal, USA Today, Associated Press, London Times, Newsweek Japan edition, Newsweek US edition and many many more.

Education/Credentials
I am a Certified Etiquette Professional (CEP) and Certified Protocol Professional (CPP) earned by examination through ISPEP. I have a Master's degree in hospitality law and undergrad degrees in Restaurant & Hotel Management and Public Relations/Interpersonal Communications from Purdue University.

Awards and Honors
Who's Who Worldwide,Who's Who of American Women, Distinguished Darden Professor (Purdue University).

Past/Present Clients
World Bank, United Nations,US Dept. of State, US. Dept. of the Army, Pentagon, Barclays Global Investors,Accenture,AT&T,Bank of America,American Association of Clinical Pharmacies,Ritz Carlton Hotels, Hilton Hotels, Marriott Hotels,Starwood Hotels,and many more.