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Any questions related to technology and the travel industry. This includes online travel trends, changes in travel distribution practices, emerging technology to manage corporate travel, corporate self-bookings tools, expense management systems and data warehouse initiatives.

Past/Present Clients

Technology Companies: BroadVision, Extensity, Fetch Technologies, ImaginOn, Netscape Communications, Oracle Corporation, PeopleSoft, Peregrine Systems, PointsNorth Digital Technologies/Peragis, Site2, Sun Microsystems

Travel Companies: Carlson Leisure Group, Carlson Wagonlit /WTS, Datalex, Maritz Travel Company, The National Business Travel Association, Perillo Tours, Reed Elsevier/OAG, Rosenbluth International, Sun International Resorts, US Bank, Worldspan, WorldTravel BTI

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    K = Knowledgeability    C = Clarity of Response    T = Timeliness    P = Politeness
UserDateKCTPComments
Dottie04/27/0910101010Thank you - this will be a .....
Duane01/01/0910101010Thanks Norman, your information was ver helpful .....
Naomi Smith02/04/08101010Thank you for all of your help .....
poramase11/20/0710101010 
wina01/14/0610101010perfect ,thank you vv much

Recent Answers from Norman L. Rose

2009-05-13 New travel agency.:

As a licensed travel agent you simply need to contact Disney and other suppliers to negotiate a discount or net rate that you can mark-up. There are many independent agents who work as an outside agent

2009-04-23 Travel Reimbursement Policy:

This is completely up to your company's culture. If you worked for the US Federal Government your employees would be reimbursed at $.585 per mile. Most companies I am aware of would not reimburse employees

2009-04-13 promotion:

To promote your site you need to: 1) Optimize your site for search by Google and Yahoo!. Given the strong hold on search created by the OTAs and suppliers, I would suggest you target a specific niche

2009-02-26 Debit Memos:

I have heard from many sources that the airlines have increased their collection efforts as a way to raise additional funds. (more aggressive stance on debit memos) If the customer cancels you should

2008-12-18 travel agent:

Travel agencies make money on commissions, back end overrides (also a form of commissions) and service fees. Back in the late 1990s U.S. airlines eliminated upfront commissions. Hotels, some car rental

 

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