Michelle Dunn - Business Debt - Small Business Information - Business

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Expert Profile: Michelle Dunn

Expertise: As one of the Top 5 Women in Collections, one of the Top 50 Collection Professionals of 2007, and winner of the 2007 Business Excellence award, I can answer any questions about debt, debt collection, improving business credit, creating a credit policy, enforcing a credit policy and collecting on past due accounts. I can also answer questions in regards to starting a debt collection agency since I have been a bill collector for 19 years, started and ran my own collection agency for 8 years, and maintain a 10 year old Association for members of the credit & debt collection industry. I am also the author of the popular and award winning book "Starting a Collection Agency, how to make money collecting money" now on it's 3rd edition. This book has won a the Writers Digest self published award as well as the 2007 New York Book Festival Award. I am a repeat contributor to the Wall Street Journal, and have been featured on NPR as well as many other national radio and television programs. I have also been featured in national publications such as the Wall Street Journal, Forbes, Smart Money, MSNBC and much more. I have 7 published books to my name and am an accomplished speaker and consultant.

Experience in the area
I have 19 years experience in debt collection, I started and ran my own collection agency for 8 years and I am the Executive Director of my Credit & Collections Association that I founded in 1998. (www.credit-and-collections.com

Organizations
Credit & Collections Association LLC, I was also a member of the American Collectors Association and Plymouth Chamber of Commerce for 9 years. I am a member of many writing groups as well as my local Women Inspiring Women chapter. I am a member of Know More Media as an expert for their blog on business credit.

Publications
Business NH Magazine, Smart Money Magazine,Forbes.com, The Wall Street Journal, Home Business Magazine, Entrepreneur Magazine and website, many books, newspapers and television programs as well.

Education/Credentials
I have written 7 books, 6 in my collecting money series and one for Entrepreneur Press called the Ultimate Credit and Collections Handbook.

Awards and Honors
My book Starting a Collection Agency, how to make money collecting money won an award from Writers Digest and the 2007 New York Book Festival in the "How to" category. I have won 2 awards from Dun & Bradstreet and Governor Jean Shaheen. I was nominated as one of the Top 5 Women in Collections in 2007 as well as having been selected as one of Collection Advisor's Top 50 Collection Professionals for 2007.

Ask a Question	View Past Answers	View Ratings

What do you like about this subject? I always enjoyed helping people and being a good collector. Seeing the results of my work is rewarding to me. I have spent the last 10 years helping the debt collection industry overcome the negative perception that is out there about bill collectors and collection agencies, and continue to educate and encourage anyone in this business.

What do you still hope to achieve/learn in this field? I learn more every day but I hope to help the debt collection industry achieve a better reputation in this industry, and help more women be able to start their own agencies in this male dominated field.

Something interesting about this subject that others may not know: You are more likely to be approved for a business loan if you have a credit policy and marketing plan included in your business plan.

Something controversial or provocative about this subject The conception that all bill collectors break the law and are evil is a BIG misconception that has been around for years, I have been trying to change that perception with my association and books and feel as though I have made a big difference in that perception.

Average Ratings
Prestige Points: 2080
Knowledge	9.80 Best of the best
Clarity of Response	9.66 Best of the best
Timeliness	9.86 Best of the best
Politeness	9.95 Best of the best
Number Of Questions Today (GMT time)		0
Max Questions to be Asked (Per Day, in GMT time)		100
Total Questions (since joining AllExperts)		401

Recent Reviews from Users

Knowl	Clarity	Time	Politeness	Date
8	8	7	10	06/19/09
9	10	10	10	06/08/09
10	10	10	10	06/08/09
10	10	10	10	05/24/09
10	10	10	10	04/03/09

User Comments

this was really useful. thanks
(Kapil on 06/19/09)

Thank you for your help.
(steven on 06/08/09)

Thank you for the response.
(LB on 06/08/09)

View All Comments

Ask a Question	View Past Answers	View Ratings

Recent Answers from Michelle Dunn

2009-06-29 bills owed, fees for late payment: Debbie, It is different in each state, check with your local bank or state offices to see what the maximum amount is you can legally charge based on where you are located OR where your debtor is located...

2009-06-26 bills owed, fees for late payment: To legally charge interest or any late fees you must let the customer know about those charges or fees before you can legally start charging them. I would suggest sending this customer a letter with a...

2009-06-14 Collections: I had saved $10,000.00 before I started my agency and I kept my day job for 6 months. I also had an office set up so if you have any money saved and/or an office area with equipment you can save on having...

2009-06-12 Michelle, question.: Michael, Yes, I offer consulting on starting an agency. You can check out my fees at http://www.michelledunn.com/shop/catalog.php?category=4 I am availble M-F 8am - 6pm EST. To answer some of your...

2009-06-10 business credit card - personal liability: Wendy, Look at the paperwork you all filled out and signed when you opened the card. Did any of you agree to be personally responsible? Was the business Incorporated at that time? Have the relatives...