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Troy M. MCSE, CNA, MCP, CST, IC3, Aplus


Hi there! Even though I am relatively new around here, I have been having great fun with PCs for over two decades now, becoming familiar with Windows through versions 3.x/9x/Me/2000/XP/2003/7/8/10. I enjoy helping others with what I feel is an exciting industry - computers are always changing, improving and offering new opportunities for learning. I look forward to assisting you with questions concerning Windows, how it interacts with your PC Hardware, configuration/settings or just general tips and ideas. Besides troubleshooting questions, feel free to ask the basics, as well. I will always start there, and I firmly believe that there is no such thing as a dumb question - we are all ‘Beginners’ at one time or another!

Experience in the area

I am an A+ Certified, Microsoft Certified Systems Engineer with Computer Service Technician and LAN Administration diplomas and over 15 years direct experience with PCs including assembly, troubleshooting/support and upgrading. I have worked for retail outlets, schools and businesses, and have been an Instructor in the past as well – helping others, just like you, understand and enjoy computers!


MCSE (Microsoft Certified Systems Engineer), CNA (Certified Novell Administrator), MCP (Microsoft Certified Professional), CST (Computer Service Technician (Formerly Computer Engineering Technician)(Hardware/OS servicing Diploma), IC3 (Internet and Core Computing Certification)(Hardware/OperatingSystem/Internet Fundamentals Certification), A+ (Computing Technology Industry Association Hardware/Operating System Certification)

Something interesting about this subject that others may not know:

I am currently fighting an illness that has lasted for nine years now. I do enjoy helping others and will continue to try to answer questions - I just may be on Vacation Mode off-and-on, or it may take a short time to get your response. If I need to put your Query back into the Question Pool (if I have had bad symptoms at a moment's notice), please do not be offended in any way.

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Recent Answers from Troy M. MCSE, CNA, MCP, CST, IC3, Aplus

2017-02-09 Windows XP PRO:

Hi Colleen,    There are a couple of things that errors with the HAL.DLL file can be – it can be actually missing or become corrupted somehow, or it can be ‘there’ and be ok, but some important files that

2017-01-17 xp problem:

Hello Clem,    Your symptoms seem to point to a few troubles, unfortunately - but I wanted to test some things out first, so I tried updating Firefox on an XP machine and was able to download and update

2017-01-08 win 7, cpu usage 100%:

Hello (as I see you are from Kuwait, Sallam/Marhaba),    Although this question is about Windows 7, I’d be happy to try give some ideas…    Usually when a system gets up to 100% CPU usage, it indicates

2016-10-20 OS 7 FORMAT PROBLEM:

Greetings James,    Although this question does not directly relate to Windows XP, since it has to do with Windows in general, I have some ideas for you:     - Most USB drives tend to utilize FAT (File

2015-07-07 question:

Hi S,    There are a few ways you could go about this, but one is to make everyone who uses it a “regular” User, not an Administrator account and be sure to create separate accounts for all the users (you


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