Troy M. MCSE, CNA, MCP, CST, IC3, Aplus - Windows XP - Focus on Windows - Computing/Technology

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Expert Profile: Troy M. MCSE, CNA, MCP, CST, IC3, Aplus

Expertise: Hi there! Even though I am new around here, I have been having great fun with PCs for over two decades now, becoming familiar with Windows through versions 3.x/9x/Me/2000/XP/2003. I enjoy helping others with what I feel is an exciting industry - computers are always changing, improving and offering new opportunities for learning. I look forward to assisting you with questions concerning Windows, how it interacts with your PC Hardware, configuration/settings or just general tips and ideas. Besides troubleshooting questions, feel free to ask the basics, as well. I will always start there, and I firmly believe that there is no such thing as a dumb question - we are all ‘Beginners’ at one time or another!

Experience in the area
I am an Aplus Certified [the 'plus sign' is unviewable here currently], Microsoft Certified Systems Engineer with Computer Service Technician and LAN Administration diplomas and 10 years direct experience with PCs including assembly, troubleshooting/support and upgrading. I have worked for retail outlets, schools and businesses, and have been an Instructor in the past as well – helping others, just like you, understand and enjoy computers!

Education/Credentials
MCSE (Microsoft Certified Systems Engineer), CNA (Certified Novell Administrator), MCP (Microsoft Certified Professional), CST (Computer Service Technician (Formerly Computer Engineering Technician)(Hardware/OS servicing Diploma), IC3 (Internet and Core Computing Certification)(Hardware/OperatingSystem/Internet Fundamentals Certification), Aplus [the 'plus sign' is unviewable here currently](Computing Technology Industry Association Hardware/Operating System Certification)

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Something interesting about this subject that others may not know:
I am currently fighting an illness that has lasted for just over two years now. I do enjoy helping others and will continue to try to answer questions - it may just be a lower amount/on/off or take a little time to get your response..

Average Ratings
Prestige Points: 1030
Knowledge	9.97 Best of the best
Clarity of Response	9.84 Best of the best
Timeliness	9.52 Best of the best
Politeness	10.0 Best of the best
Number Of Questions (in Past 24 Hours)		0
Max Questions to be Asked (in 24 Hour period)		1
Total Questions (since joining AllExperts)		105

Recent Reviews from Users

Knowl	Clarity	Time	Politeness	Date
10	10	10	10	01/19/08
10	10	10	10	12/07/07
10	10	10	10	09/03/07
10	8	10	10	06/30/07
10	10	10	10	04/08/07

User Comments

Thank you so much for your reply. I'm looking into all of that now. (I suspect it's hardware failure and I'll just buy a new desktop, though. They're
(Kay on 01/19/08)

Troy, Thank you very much. Although I didn't get the answer to my question but I really appreciate your time and effort. Best regards, Laith
(Laith on 12/07/07)

Holy Crap!!! Talk about THOROUGH!!! I've been using this allexperts service for about 7 years now and NEVER had I had someone email with such care and
(Teresa Bell on 04/08/07)

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Recent Answers from Troy M. MCSE, CNA, MCP, CST, IC3, Aplus

2008-07-04 i have got a virus: Hi Dhayal, I'm not 100% sure on what you were saying 'shut down', the pen drive or the computer. I'm going to assume the computer as you say it was behaving funny and was shutting down and displayed...

2008-03-16 Winxp: Hi Dan, This is actually quite normal for laptops/notebooks. The hardware inside laptops are somewhat different then a desktop “tower” PC and many of the components are often proprietary or at least...

2008-01-22 xp loading problem: Hi Kevin, There are a few things it could be.. Some of it you can check yourself and some I would suggest taking your contacting your vendor (who sold it to you) or manufacturer, like Dell or Compaq...

2008-01-21 Help!!: Hello Abby, When people ask for help with problems, you may find that each contact (vendor, manufacturer, Internet Service Provider, etc) feels they can only help ‘so far’ and will direct you to the...

2008-01-20 error code: Hi Kim, When dealing with error codes, it’s always best to try to go to the manufacturer of the product that is giving you the error. For instance, if you were getting an error while using/restoring...