Garage Doors/Expert Profile

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I will not answer questions about garage door openers 20 years old or older as they are unsafe, PURCHASE A NEW ONE. How many cell phones have you owned in 20 years? I have 40 years in the garage door industry and have seen almost everything. I sat on the Wayne/Dalton dealers board in 1986,1987,and 1988. I am on the IDEA board of directors ( and am accredited by same. I will, to the best of my ability answer your questions on doors or openers. I will not deal with shinbuster type doors. Replace it if you have one! If your question is about stretch type springs, call an IDEA accredited dealer and have torsion springs installed.

Experience in the area

I have been in the overhead door industry for 40 years. I have dealt with all major brands of garage doors and openers. I have been a member of the International Door Association for 25 years( My speacialty is working with and understanding stretch and torsion springs. However, I will never recommened a customer to deal with a garage door spring.


International Door Association, Door and Access Manufacturer's association, Institute of Door Education and Accreditation, American Legion


I have 2 years of collage , am on the IDEA board of directors, and if you didn't notice have been in the industry for 40 years!

Awards and Honors

I recieved the Train the Trainer certification from the Institute of Door Education and Accreditation in April 2001.

Past/Present Clients

Cal Ripken

What do you like about this subject?

I live it.

What do you still hope to achieve/learn in this field?

You never stop learning.

Something interesting about this subject that others may not know:

A garage door spring in one long piece of wire and wire, and the diamete of the wire is decided by the door weight. It can be wound into any inside diameter from 1 19/32" to 6" and will do the same job.

Something controversial or provocative about this subject

Children and animals die from garage door openers without working, properly installed safety cells and safety equipment. June is garage door safety month!

Average Ratings

Recent Reviews from Users

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    K = Knowledgeability    C = Clarity of Response    P = Politeness
David08/24/16101010Thank you, Mike.
Matt05/30/16101010Thanks so much. Your response was very .....
Dan02/02/16101010Mike thank you very much for your .....
russell11/03/15101010Thanks for the replies. Very helpful

Recent Answers from Mike Whitacre

2017-01-11 Opener:

Hi Brad,    You have a broken torsion spring. It is located over the garage door. There could be more than one spring though. DO NOT ATTEMPT ANY REPAIR YOUR SELF UNDER ANY CIRCUMSTANCES.  Call a certified

2016-11-27 Garage door sometimes not wanting to close:

Hi Mike,     Need further info. If the opener was manufactured in '86 it will not work without safety cells. Who is manufacturer, see if you can find a manufacturere's date code, ( should be on the end

2016-08-27 LiftMaster535lm-01 replacement:

Hi John,         If the unit you have does not have photo-cells as a part of the opener, than nothing can bring it to meet UL325 safety requirments. All openers today have to meet the UL requirements

2016-07-14 Craftsman opener power/no power:

Hi Jim,    You have a logic/reciever control board going bad. That part # you gave me is the control board part #. Price should be $65 to $75. i would suggest getting it from Sears as there are off brands

2016-07-08 door question:

Hi Justin,     The Year manufactured should be on the "strut", if manufactured before 2004, there are no sections available for the door. We don't deal with WD much any more but the #s you gave me don't


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