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I`m familiar with Windows 95/98/2K/XP/7 problems and will try my best to assist you. Feel free to ask any software or hardware related questions.

Experience in the area

I started using computers over 10 years ago and have grown to both love and hate it to say the least. I have studied computer programming and graduated with a bachelor's degree in computer science.


Bachelors in computer information science

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    K = Knowledgeability    C = Clarity of Response    P = Politeness
Wing08/04/15101010Thanks it worked.
Michael05/12/15101010Excellent advice,much appreciated!
Stacy03/29/15101010Hi Kevin, Thanks for the help. I .....
Nicholas11/26/14101010Kevin is great.....patient, professional and polite .....

Recent Answers from Kevin Hou

2017-01-07 booting issues:

Hi Wayne,    You will need to be able to boot from the Windows 7 install DVD. Double check your BIOS settings to make sure it's the first device that boots before the hard drive. If needed, try resetting

2017-01-06 Saving Files Before upgrading:

Hi Ryo,    Thanks for answering all those questions. What old files are you referring to that might have viruses on them? I thought you wiped everything and reinstalled the game? It should all be "new"

2017-01-04 Saving Files Before upgrading:

Hi,    Does it have this problem with any other games or programs? If not, I doubt that it's a virus causing this.    Is the game installed from a CD or downloaded from the developer's website? If it's

2017-01-01 Saving Files Before upgrading:

Hi Ryo,    You can definitely move them to the D: drive but I don't like doing it that way unless the D: drive is actually a second hard drive. I've seen too many cases where a hard drive is split into

2016-12-25 No sound through speaker.:

Hi Richard,    It looks ok from the screenshot. Did you get a chance to test out the speakers with another device like a phone? It should be the simplest since there's only one headphone jack.    If you


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