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I`m familiar with Windows 95/98/2K/XP/7 problems and will try my best to assist you. Feel free to ask any software or hardware related questions.

Experience in the area

I started using computers over 10 years ago and have grown to both love and hate it to say the least. I have studied computer programming and graduated with a bachelor's degree in computer science.


Bachelors in computer information science

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    K = Knowledgeability    C = Clarity of Response    P = Politeness
Wing08/04/15101010Thanks it worked.
Michael05/12/15101010Excellent advice,much appreciated!
Stacy03/29/15101010Hi Kevin, Thanks for the help. I .....
Nicholas11/26/14101010Kevin is great.....patient, professional and polite .....

Recent Answers from Kevin Hou

2016-06-13 No operating system:

Hi Eddie,    How did you do the Windows 10 upgrade? Was it a direct download from Windows 7 and you upgraded there or did you download Windows 10 to a USB flash drive or memory card for the upgrade?  

2016-06-02 how to right side up laptop screen:

Hi wing,    Simplest way is to use the shortcut keys. Login to Windows and hold down Alt + Ctrl key and hit the different arrow keys until you get the proper orientation on the laptop. For more details

2016-01-03 upgrade Windows 7 Home Premium to Windows 10?:

Hi Theo,    I would try running the Dell Diagnostic Tool just to make sure it's not a hardware problem.    If you want to upgrade to Windows 10, I would double check to make sure that all your software

2015-08-20 cannot create system image in hard disk:

Hi Eddie,    Does your hard drive have a second partition available with over 55GB of free space? If not, you will need to create a second partition to have that available space. You can use programs like

2015-05-12 External backup:

Hi Michael,    I recommend using a software like Syncback to copy your files:    Use KilLDisk to wipe out your hard drive completely. This should


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