Guest Relations Etiquette/Expert Profile

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Melody Tu


I can answer questions about how to handle difficult client situations, how to improve client relations, and how to increase employee service level.

Experience in the area

I've been in the service sector since my teens and have been awarded multiple service awards from my employers. I've been supervising employees for the last eight years to ensure delivery of quality service as a means to increase brand loyalty and sales. You can also find me under banking experts.


Chapman University graduate in Business with an emphasis in entrepreneurship.

Something interesting about this subject that others may not know:

Many times employers focus on sales, but they forget that service is just as important; the sales team may bring in a ton of business, but if the service team is not up to par, all that business is just going to go out the door within a short amount of time. Don't forget: client retention is much less expensive than client acquisition.

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