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Maureen A. Jung, Ph.D.


I can answer questions related to: What to do--and what not to do--in business communication. Tips for more effective communication in print, on paper, in person, and via electronic media. Grammar, punctuation, and tone-related questions. How to Say ‘No’ without negativity. How to plan, format, write, and review your messages, letters, articles, etc.

Experience in the area

More than 20 years' experience as a communication consultant, business writer, editor, communication trainer, and writing group leader. I've provided communication training workshops, seminars, and writing services to businesses and organizations for more than 25 years, and edited and/or researched 15 non-fiction books for other authors. I've been a columnist and contributing writer to many publications, wrote a successful $15-million health care grant for a nonprofit organization, and wrote two White House presentations.


Florida Writer's Assn.; Clay County Writers, Writing Group Leader; American Business Women's Assn.; Medical Managers of Northeast Florida; Law Office Support (Jacksonville, FL)


Comstock's Business Magazine, California History, Living Blues Magazine, American Archivist, Sacramento Business Journal, Sutter/Yuba Business Journal, California Mining Review, Red Voices, Insurgent Sociologist, Social Forces, Sacramento News and Review, Coastlines, Sociological Spectrum, etc. In 2009, I wrote the book: Many Pathways: Planting Seeds for Communities in Recovery (2009).


B.A. Sociology, Colorado State University M.A., Ph.D., Sociology, University of California, Santa Barbara Fellow of the South Coast Writing Project since 1984, a think tank for writing teachers affiliated with the National Writing Project Post-graduate studies in history and archives, California State University, Sacramento

Awards and Honors

Charles Spaulding Research Prize, University of California, Santa Barbara (for my M.A. thesis); Theodore Calvin Pease Award, Society of American Archivists (for an article based on my dissertation research); Invited Contributor, California Sesquicentennial Project, for my article: "Capitalism Comes to the Diggings," published in: A Golden State, Mining and Economic Development in Gold Rush California.

Past/Present Clients

Huntley, Mullaney, Spargo & Sullivan, Inc.; Cox Ferrall, Sales Wisdom Now!; Groeteke Resources, Jacksonville; California Mining Assn.; Central Valley Rock, Sand & Gravel Assn.; Sacramento City University; SolutionsWest, ITEX Corporation; Dr. Wilson C. Riles; Capital Program Management; Small Business Resource Center, Inc.; Vanir Construction Management; Prime Time Boxing; California Rural Indian Health Board, Inc.; Trumbull Insurance Agency, etc.

What do you like about this subject?

Technology has changed the way we work--and the ways we communicate. Yet, we don't get much training on how to use language to communicate more effectively. I love to share tools and techniques to help people get their point across clearly and maximize their chances for success.

What do you still hope to achieve/learn in this field?

Savvy communicators build lasting relationships; they sustain organizations, increase the bottom line, and attract positive attention from the right people. I still work on my craft because effective communication is vital to my success. I want to see others communicate with greater confidence, too.

Something interesting about this subject that others may not know:

Start with a story--a carefully crafted story--about your company, your cause, or your career. Use your story to attract interest from and build relationships with the right people. Stories are so powerful because they help us connect with others on an emotional level. Without an emotional connection, there is no relationship and no commitment.

Something controversial or provocative about this subject

Some people claim the conventions of grammar and punctuation are irrelevant in this age of Facebook and Twitter. Don't kid yourself! As management guru Peter Drucker put it, "As soon as you move one step up from the bottom, your effectiveness depends on your ability to reach others through the spoken or written word."

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    K = Knowledgeability    C = Clarity of Response    P = Politeness
greg07/17/15101010Your response is extremely helpful and to .....
greg06/05/15101010Dear Maureen, Volunteer of the Month, I .....
trisha11/14/13101010Wow! Thank you so much, Dr. Jung .....

Recent Answers from Maureen A. Jung, Ph.D.

2015-09-29 convince:

Hello Sohan,    You say you want to "convince my friends for a new startup." Do you mean you want to persuade them to invest in a new startup?    If so, you will want to brush up on your business communication

2015-07-10 survey results:

Hi Greg,    You are right. Surveys can be hard to understand—both for survey takers and those who prepare the questions and draw conclusions from the results.     Open-ended questions often produce the

2015-06-03 boss' impending decision:

Hello G,    You’re right. You’ve got a tough communication issue within your group—one that goes deeper than the decision about the building.     You mention the public may associate this building with

2014-10-27 Question based on scenario:

Hello Gaurav,    If Christy is uncomfortable in these airline environments, she might want to find a new way to communicate and/or travel.     When you travel by air, expect to find smaller seats, less

2014-10-15 Business Proposal Communication:

Dear Laith,    Sorry for the delay--I was tied up with a computer virus.   You ask a good questions, but are you a prime contractor or are you a subcontractor?     Prime contractors (also called “general


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