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Joerg Droege


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Being an early adopter of Windows 8, I can answer a wide-range of questions regarding this new OS.

Experience in the area

I had to support users regarding all kinds of Windows problems for many years, often "blind" over the telephone. I work in the IT industry for many years now filling in various positions for various IT and financial and health-care related companies.


I did an education as a Management Assistant in Informatics under the control of the Chamber of Commerce and Industry in year 2003.

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    K = Knowledgeability    C = Clarity of Response    P = Politeness
Jack05/06/16101010Thanks so much.
Jose Miguel02/25/16101010Very informative. Thanks
Robert02/07/16101010Thank you Joerg, the last link you .....

Recent Answers from Joerg Droege

2017-01-28 win8:

Hello Jim!    Thanks for your question!    Windows 10's free upgrading period is over, so you cannot anymore just install Windows 10 over Windows 8 using the Windows 8 key.    Ask Acer to supply you the

2017-01-18 win8 shuts off:

Hello Don!    Thanks for your question!    Well, you need a disk that fits to the Window 8 version that came with your laptop, most likely Windows 8 Home Edition , ask Gatway support to help you out here

2016-12-13 saving a file:

Hello Gabriel    thanks for your questions    The answer what this error message means can be found in the Microsoft forums here

2016-10-31 desktop:

Hello again Richard.    So let me try to re-phrase my answer.    1) Has the photo been scanned from a A) physical photo on paper or b) was it taken with a digital camera?  If a) then scan it again with

2016-10-30 desktop:

Hello Richard, thanks for your question!    Well, if the pictures are from a scan, scan them again with a higher resolution. You cannot create info (data) for a sharper picture that isn't there. You can


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