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PLEASE NOTE! I do NOT give values of pianos OR dates! The piano service questions I can cover include general information about piano tuning: how often should a piano be tuned, what if a piano has been neglected, what is a pitch raise, how long does it take, how much should I expect to pay for service, and so forth. I can also provide information about common repairs and adjustments, such as keys that don't work, those that continue to sound after you have let off the key, how important is the regulation, can I change the tone of my piano, how can I get the keytops repaired/replaced, and so on. I DO NOT provide resale values of instruments for two reasons: first, a technician has to physically check out a unit in order to appraise its value accurately, and second, values vary widely from one part of the country to another. I also do not offer advice as to care of the piano case, as that is better left to woodworkers and cabinet makers. I also DO NOT provide information about the age of a piano, that info can be accessed at http://www.pianoatlas.com.

Experience in the area

I have been a piano tuner/technician in the Midwestern USA since 1974, working with customers and music stores to provide service to their pianos. I do tuning and repairs and provide free estimates on my services and have an A+ rating with the Better Business Bureau.


Empire School of Piano Technology, 1973, Apprenticeship at Century Keyboards, Joplin, MO. Also I earned a Bachelor of Science degree in Computer Science at Missouri Southern State University in 1990.

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Jaime 04/08/16101010Thank you! The response was same day .....
Courtney01/01/16101010Thank you
Sylvia04/03/13101010Mr. Rowland responded quickly and provided information .....
Heather 03/08/13101010 

Recent Answers from William Rowland

2016-03-07 question on pitch:

Yes, your piano should be A-440.  I question how recently it was tuned, and was there a pitch raise involved?    Actually, pianos can vary their pitch due to changes in temperature and humidity, as the

2013-04-02 Purchasing a Yamaha M2:

I would not hesitate to offer a ten-year warranty on that piano, because as I stated before it is a quality unit.  The warranty does justify the premium price to some extent, as does your location, so

2013-04-02 Purchasing a Yamaha M2:

The Yamaha is a fine piano.  Having said that, the price you paid was more than it would sell for here in Oklahoma, and probably at the top of the retail in most other places.  According to the serial

2013-03-15 broken hammers:

Well, the price is right on the piano!  Broken hammers should not be a big deal.  But if the key doesn't work it does not necessarily mean that a hammer has broken.  One of the worst cases is if the key

2013-02-16 Jacob Doll and Sons Piano:

If this is a grand piano, it will have a wide, flat top.  If that is the case, what follows is the way to do it.  If this is an upright piano (taller than it is wide) there are different techniques which


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