Collections Law/Expert Profile

Expertise

I am qualified to answer questions on the following subjects: FDCPA, FCRA and HIPAA as well as medical and general collections and collection agency related issues. I currently train these subjects at a nationwide collection agency and customer service call center and audit around 150 representatives for compliance to the laws. I have been in the Collections Industry for over 30 years. I feel that everyone deserves to be treated fairly and with compassion and that is the way I train our collectors. Even though I work for a Collection Agency, I get great satisfaction in helping those who have been mistreated or in need of help with these confusing issues.

Experience in the area

I am the Compliance Administrator with a nationwide collection agency and customer service call center-I have trained hundreds of collectors on the above referenced topics. I currently train, audit and, give feedback to 150 associates and their Managers. I have been in the medical collections industry for over twenty years and research these topics on a daily basis.

Organizations

ACA International

Education/Credentials

Some college ACA Certified Collection Specialist

What do you like about this subject?

I enjoy the challenge of staying on top of the industry and contributing back as much as I can. These regulations are subject to change on a daily basis and that captures my interest and keeps me on my toes.

What do you still hope to achieve/learn in this field?

Start a credit counseling service that offers more than the "dispute and settle" option. To work with clients and help them see a light at the end of the credit tunnel that is not bankruptcy. The web site is coming soon!!

Something interesting about this subject that others may not know:

Being turned over to a collection agency is not the end of the world. Your positive results depend on your actions within the first 30 days from receiving the first notice. Do not run from a creditor but toward them and get the matter settled!

Something controversial or provocative about this subject

You have rights and some agencies do not want you to know what they are. I feel, even though I work for a collection agency, that everyone deserves to be treated fairly and with dignity. Not all agencies play fair and that makes it harder for me to do my job and gives agencies like ours a bad name. That is unacceptable and I will do my best to help you deal with these agencies accordingly.