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Joy B. Hicks, MBA, CPM


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As a Medical Office Expert, I can answer any question related to the medical office from the prospective of hospital and physician office staff and patients.

Experience in the area

I have been in the medical office field for 12 years and also have a blog that provides advice, information, and tips about the medical office.



Certified Practice Manager
AAS Business Administration
BA Health Care Administration
MBA w/ healthcare specialization

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    K = Knowledgeability    C = Clarity of Response    P = Politeness
diann01/13/16101010I really appreciate the help as we .....
diann08/27/15101010thanks for the information, had several people .....
Joyce03/21/15101010That's an interesting idea that I never .....
Joan12/13/14101010Thank you. This is very helpful, as .....

Recent Answers from Joy B. Hicks, MBA, CPM

2016-09-22 who will I get a bill from?:

Its possible that you may receive a bill for charges in addition to the $166. Some procedures, supplies, and medication are not covered by Medicare and depending on your supplemental policy, they may deny

2016-09-22 who will I get a bill from?:

You will get the bill from the hospital. The hospital will bill both Medicare and your supplement. The insurance company will pay their portion and the hospital will bill you the remaining balance.

2015-04-13 Life Insurance:

There are some life insurance companies that will insure him. Look up guaranteed life insurance. These policies do not require a doctors exam. Also, renal failure patients are automatically eligible for

2015-04-10 Medicaid:

You would need to check your state's medicaid guidelines. You would most likely have to have the patient sign an agreement that they have been informed that you do not accept Medicaid and they will be

2015-03-18 referral:

Hi Joyce,    I am just as confused as you are. My understanding is that the referral must come from the primary. However, it could be possible that they are requesting a referral from the neurologist since


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