K = Knowledgeability C = Clarity of Response T = Timeliness P = Politeness
N = Nominated for Expert of the Month
| Date | User | K | C | T | P | N | Comments |
|---|---|---|---|---|---|---|---|
| 2008-02-11 | David | 10 | 10 | 10 | 10 | Yes | |
| 2008-02-09 | JOHNNY | 10 | 10 | 10 | 10 | Yes | Great and thorough response. Thank you. Sincerely, Johnny |
| 2008-02-08 | Anshul Gupta | 8 | 8 | 8 | 9 | No | |
| 2008-02-06 | Mark | 10 | 10 | 10 | 10 | No | Thankyou for your swift response, I checked my Laptop bios and it has a automatic speedcheck capability set to 1.6GHz Thanks again for your Knowledge :o) |
| 2008-02-03 | Gabe | 10 | 10 | 10 | 10 | Yes | |
| 2008-02-03 | Gabe | 10 | 10 | 10 | 10 | Yes | Excellent answer !! very detailed and professional, thank you, Gabe |
| 2008-02-02 | Gabe | 10 | 10 | 10 | 10 | No | |
| 2008-02-02 | Robert | 8 | 10 | 10 | 10 | No | Thank you for the information. Yes,I have tried plugging directly into the wall socket and another surge protector. There is till no power to my tower. I did remove the box inside the tower that the power cord plugs in to and then looked for any obvious signs of electrical blow-out but saw nothing. I did get a spark when I touched two C battery shaped objects but that was all. I really appreciate your time and help. sincerely, Robert |
| 2008-02-01 | Andreas | 10 | 10 | 10 | 10 | Yes | |
| 2008-01-31 | John | 10 | 10 | 10 | 10 | No | Very Quick Response! |
| 2008-01-30 | John | 10 | 10 | 10 | 10 | No | Thanks Rider. |
| 2008-01-27 | Andrew | 10 | 10 | 10 | 10 | No | Good info and a quick response. |
| 2008-01-24 | Jack | 10 | 10 | 10 | 10 | Yes | Extremely helpful and insightful, this one really IS an expert. |
| 2008-01-24 | Weisu | 10 | 10 | 10 | 10 | No | Thank you very much. |
| 2008-01-21 | Jane | 10 | 10 | 10 | 10 | No | Wow - this guy is fast! Thanks so much for your help. I will certainly browse through your help pages and your ebook. Jane |
| 2008-01-17 | Gabe | 10 | 10 | 10 | 10 | No | |
| 2008-01-17 | Gabe | 10 | 10 | 10 | 10 | No | |
| 2008-01-15 | mickey | 10 | 10 | 10 | 10 | Yes | Thank you for fast reply |
| 2008-01-11 | Jay | 10 | 10 | 10 | 10 | No | Extremely prompt, informative reply. Would consult Rider again. |
| 2008-01-10 | Lori | 10 | 10 | 10 | 10 | Yes | This person is great. Helped me a lot. I needed help and that is what I got and quickly- Thanks a bunch |
| 2008-01-10 | scott | 8 | 8 | 10 | 10 | Yes | the solution provided was extreme (using a system recovery disk wipes out all data on machine). No other solution was recommended |
| 2008-01-10 | Lee | 10 | 10 | 10 | 10 | No | |
| 2008-01-07 | jack | 10 | 10 | 10 | 10 | Yes | I have since found out this model DV4000 has a known system board flaw for many boards. It has to do with cold solder joints on the South Bridge Array Intel chip. It requires a reflow to fix. I have returned the system board for replacement. Do a google on "HP dv4000 south bridge" for details. |
| 2008-01-07 | Cheryl | 10 | 10 | 10 | 10 | No | I am undecided what to do about the battery. If for some reason the battery is defective I'm wondering if it can harm my laptop. |
| 2008-01-07 | Lew | 10 | 10 | 10 | 10 | No | he was right. problem is solved. |
| 2008-01-07 | Robert | 10 | 10 | 10 | 10 | Yes | |
| 2008-01-06 | Julia | 10 | 10 | 10 | 10 | Yes | Very quick response. Thank you for all the help. It seems the computer is going along fine now. Thanks again - you guys are great |
| 2008-01-06 | Patty | 10 | 10 | 10 | 10 | Yes | I really appreciate the help I received. I did get my other computer working so all is well. |
| 2008-01-05 | Jeff | 10 | 10 | 10 | 10 | No | |
| 2008-01-05 | Randy | 10 | 10 | 10 | 10 | Yes | very good response. Hit the problem right on. |
Answers by Expert:
With 20 years experience I can answer almost any question about Intel computers ror build, restore, backup, configure, OS problems, Hardware issures. Setup of hardware components, repair, remove and replace. Trouble shooting hardware/driver issues. Qwner of DIY Computer Repair and autor of the DIY Computer Repair E-Book
I have been a hardware/os tech for over 20 years, I also own a web site for the do it yourselfer with over 170 articles.
Education/Credentials
AAS Electronics Engineering Technology, MCSE, A , HP/IBM/Compaq hardware repair ceritfications
You can visit my site here: DIY Computer Repair or
visit my swickie DIY Swickie

©2009 About.com, a part of The New York Times Company. All rights reserved.