You are here:
Problems using AOL/Steve
All Reviews from Users
Column Headings: K = Knowledgeability C = Clarity of Response T = Timeliness P = Politeness
N = Nominated for Expert of the Month
| Date | User | K | C | T | P | N | Comments |
|---|---|---|---|---|---|---|---|
| 2009-07-22 | bobbie | 10 | 10 | 10 | 10 | Yes | Thanks |
| 2009-03-21 | Marc | 10 | 10 | 10 | 10 | Yes | Sounds like expert advice to me! |
| 2008-11-04 | Adam | 10 | 10 | 10 | 10 | Yes | Unfortunatly my problem seems to be deeper, but thank you very much for your help. And I recieved a reply to my question almost instantly. Thanks for trying |
| 2008-09-11 | Milva | 10 | 10 | 10 | 10 | No | Thank you so much for your quick & knowledgable response.... I appreciate it... and sure to contact you guys again in the future |
| 2008-05-07 | Lori | 10 | 10 | 10 | 10 | Yes | Thank you Steve - I thnk I understand what you mean - I appreciate your time - Lori |
| 2008-05-01 | Dinocatty | 10 | 9 | 10 | 10 | Yes | Dear Mr. Steve, Thank you for your help. Bye Dinocatty |
| 2008-03-26 | Vicki | 10 | 10 | 10 | 10 | Yes | Thanks Steve, I'm beginning to think it's the phone line too. I am going to get my husband to run a brand new line....cable and see if that will solve my problem. Again, thanks. |
| 2008-01-17 | Robert | 10 | 10 | 10 | 10 | No | Thanks for the fast, helpful answer! |
| 2007-12-31 | Laura | 10 | 10 | 10 | 10 | No | |
| 2007-12-26 | roy | 10 | 10 | 10 | 10 | Yes | Thank you I am so glad, I wrote to you because I was getting ready to buy one of those programs to remove all the things they said was wrong woth my PC, you save me my money. Thanks Steve |
| 2007-12-17 | Fred Benson | 10 | 1 | 10 | 10 | No | I'm sure Steve is very knowlwdgable, but the answer....Just re-download it doesn't really tell me much. I already knew I had to download it...I don't know how....fred |
| 2007-10-23 | Jo | 10 | 10 | 10 | 10 | Yes | Short, but to the point. |
| 2007-10-11 | ReginaBreen | 10 | 8 | 10 | 10 | Yes | Thankyou for response,I finally got the cancellation processed,unfortunately I had tried the bank but they wouldn't cancel with out directions from AOL. Regina Breen |
| 2007-09-09 | Ellen & Ed | 10 | 10 | 10 | 10 | Yes | Hey Steve: Thanks for the speedy reply. We were afraid of what you'd recommend. We've been in deep hate with AOL for a very long time, but need it for certain things that we do. |
| 2007-09-08 | Jim | 10 | 10 | 10 | 10 | Yes | Thank you. |
| 2007-08-11 | Carol | 10 | 10 | 10 | 10 | Yes | Thanks, Steve. Your suggestions worked. I deleted old copies of AOL and then inserted CD-ROM for AOL 9. VR. But every time these things work, the next evening or next morning, it doesn't connect. Got this message while trying to sign in this AM: "AC-03120x841008AA" |
| 2007-08-11 | Carol | 10 | 4 | 10 | 10 | Yes | Hi, Steve, I've uninstalled AOl several times. How would I possibly get online to download a fresh AOL if I have uninstalled AOL? |
| 2007-08-03 | rebecca | 10 | 10 | 10 | 10 | Yes | I will try it Im not sure if I need Aol but my husband says we do. Thanks alot |
| 2007-08-02 | barbara | 10 | 10 | 10 | 10 | Yes | |
| 2007-07-31 | Bob | 10 | 10 | 10 | 10 | No | I've solved the problem. It seems that printing the calendar requires two sheets of paper so that AOL can force some ads in your face. Since I would only try to print out page #2, their system would not allow the calendar to print. Once I bit the bullet and allowed the ads,(ie: printed all pages),the calendar printed. Thanks for trying to help. |
| 2007-07-21 | Jean | 10 | 10 | 10 | 10 | Yes | Steve's response was fast and he answered my question.Thanks! Jean |
| 2007-07-04 | gary | 10 | 10 | 10 | 10 | No | |
| 2007-06-21 | Douglas | 10 | 10 | 10 | 10 | No | Thanks Steve, you helped me put an end to hours of unfruitful labor. |
| 2007-06-18 | Bertie | 10 | 10 | 10 | 10 | Yes | Got it, Steve. You are a gentleman and a scholar and it's people like you who make me glad to be on the Internet. Best regards, Bertie. |
| 2007-06-12 | Jo | 10 | 10 | 10 | 10 | No | Thanks Steve. How does my pc know what my internet provider is should I not install 9.0? I am a broadband user you see. Thanks |
| 2007-04-23 | Roger | 10 | 10 | 10 | 10 | No | AOL help line told me to quick restore. I don't have versions 7 or 8, but have been happily using version 9 with the voyager 50 modem for over 2 years. This problem has only arisen since I reformatted the computer. The voyager 50 wouldn't work and aol's answer to the problem was to send me a voyager 190. |
| 2007-04-21 | jamie | 10 | 10 | 10 | 10 | No | im using windows xp home ive tride aol 8.0 and that did not work etheir |
| 2007-04-15 | Karen Snook | 10 | 10 | 8 | 10 | No | |
| 2007-04-07 | Jonathan | 10 | 10 | 10 | 10 | Yes | Hi, thanks for the info. |
| 2007-03-22 | Dianne Bandle | 10 | 10 | 10 | 10 | No | Hey Steve Thanks, I will be sure to get him to do that. Attachment size is variable but generally less than 300kb. Will liet you know how I go. Cheers Dianne |
Steve
Expertise
Expert knowledge in AOL versions 5.0, 6.0, and currently using 7.0, 9.0, if there is a problem within any area i can usually come up with a fix or know where to get it.
Experience
Have been an AOL member for almost 10 years and have suffered thru some of the problems that come up daily.
Education/Credentials
Bachelor of Science in Business Admin with a minor in Accounting
©2009 About.com, a part of The New York Times Company. All rights reserved.