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Managing a Business/David Stephensen
All Reviews from Users
Column Headings: K = Knowledgeability C = Clarity of Response T = Timeliness P = Politeness
N = Nominated for Expert of the Month
| Date | User | K | C | T | P | N | Comments |
|---|---|---|---|---|---|---|---|
| 2009-10-30 | Phil | 10 | 10 | 10 | 10 | Yes | |
| 2009-10-30 | Tim | 10 | 10 | 10 | 10 | Yes | |
| 2009-10-29 | Don | 10 | 10 | 10 | 10 | Yes | |
| 2009-10-22 | Rachel | 10 | 10 | 10 | 10 | Yes | |
| 2009-07-12 | TJ | 10 | 10 | 10 | 10 | Yes | |
| 2009-05-18 | Erica | 10 | 10 | 10 | 10 | Yes | |
| 2009-04-21 | TJ | 10 | 10 | 10 | 10 | Yes | |
| 2009-04-20 | Paul | 8 | 9 | 6 | 10 | No | thank you, that was helpful. |
Answers by Expert:
David Stephensen
Expertise
I can answer questions about all aspects of designing and producing procedures manuals for small and medium sized businesses, including managing the documentation project, the analysis that leads to the design of the manual, business writing, publishing the business manual, educating the staff about continuous improvement and using ISO 9001.
Experience
I am a professional technical writer of 20 years experience, combining this with business analysis over the last 10 years. I have produced procedures manuals for businesses and software user manuals that reflect business processes. I also provide internal quality auditing services. I have created a template for small and medium business operations manuals.
Awards and Honors
Merit Award in the Society for Technical Communication Australia Chapter On-line Communications Competition, 2006, for the CPA Australia Event Scheduling Application User Manual
Merit Award in the Society for Technical Communication Australia Chapter On-line Communications Competition, 2005 for the Lensworth Customer Relationship Management User Manual
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