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K = Knowledgeability C = Clarity of Response T = Timeliness P = Politeness
N = Nominated for Expert of the Month
| Date | User | K | C | T | P | N | Comments |
|---|---|---|---|---|---|---|---|
| 2009-05-01 | Ray | 10 | 10 | 10 | 10 | No | Thank you; Your answer was concise and clear. Ray |
| 2009-04-24 | Blaine | 10 | 10 | 10 | 8 | No | thanks. |
| 2009-04-07 | Beverly | 10 | 10 | 10 | 10 | Yes | Thank you for your prompt response. |
| 2009-02-09 | Fletch | 8 | 8 | 10 | 10 | No | |
| 2008-12-01 | Janice | 10 | 10 | 10 | 10 | Yes | |
| 2008-11-29 | rhashe | 10 | 10 | 10 | 10 | Yes | |
| 2008-11-14 | reggie | 10 | 10 | 10 | 10 | Yes | |
| 2008-09-15 | Gary | 10 | 10 | 10 | 10 | No | Thanks |
| 2008-09-06 | Christopher | 10 | 10 | 10 | 10 | Yes | Phillip- Thank you so much, your answer certainly did answer my question, and I am most grateful. This has been a topic of endless discussion between my friends and I for quite some time. As you know, there are many myths, urban legends and fairy tales surrounding this topic. You have provided the facts. Thanks again, you have been most helpful. Chris C. |
| 2008-09-05 | Christopher | 10 | 10 | 10 | 10 | Yes | Thank You so much, you have been most helpful. I had surmised that this may have been the case, but to have you explain it I can fuuly appreciate how this thing works. I will go out and buy your book; it must be full of good information on the subject of such great fascination to myself and obviously quite a number of people. Chris C. |
| 2008-08-29 | Avner Mart | 10 | 10 | 10 | 10 | Yes | Excellent, to the point, points and touches the most important issue. I see it now, based on my life experience but could have never guessed it if not for this sharp expert. Many many thank you Phil. |
| 2008-08-14 | Zack | 10 | 10 | 10 | 10 | Yes | Great answer. |
| 2008-07-09 | Robert | 10 | 10 | 10 | 10 | No | Thank you for your answer. I was a little worried that what the so called said may be correct, which does not make sense. |
| 2008-07-01 | Brian Olsen | 10 | 10 | 10 | 10 | No | Unfortunatly,no help. |
| 2008-03-26 | barry | 10 | 8 | 10 | 10 | Yes | gave me a real answer |
| 2008-02-28 | Maggie | 10 | 10 | 10 | 10 | No | Great info...Thanks |
| 2008-01-15 | patti | 10 | 10 | 10 | 10 | No | Thanks for quick answer |
| 2007-11-20 | maria | 10 | 10 | 10 | 10 | Yes | Dear Philip, thank you very, very much for your kind assistance, you have helped me ALOT. Even though its gonna be a little bit difficult, I have the will to do as your advice. thanks again. |
| 2007-10-27 | carl | 10 | 10 | 10 | 10 | No | does not matter sorted the problem it was something else |
| 2007-08-11 | tony | 10 | 10 | 10 | 10 | No | thanks for your time phil |
| 2007-07-25 | Tami | 10 | 10 | 10 | 10 | No | Thanks for answering so quickly and for explaining it so well (especially in terms that I can understand!!!) Awesome help! Thanks again, Tami |
| 2007-07-23 | Steve | 10 | 10 | 10 | 10 | Yes | |
| 2007-07-15 | Jo | 10 | 10 | 10 | 10 | No | Thank you |
| 2007-03-21 | Diane | 10 | 10 | 10 | 10 | Yes | Fast response and right on target. After wondering about these things for a long time, it was great to put my questions to rest with the correct answer. Thanks Phil!!!!! |
| 2006-12-31 | Jesse | 10 | 10 | 10 | 10 | No | Thanks, We shall see what happens. If this baby fires up you got a steak/lobster dinner here at Bear River Casino. Loleta CA. |
| 2006-12-28 | Jeff | 10 | 10 | 10 | 10 | Yes | Great answers. Thanks! |
| 2006-12-28 | Ric | 10 | 10 | 10 | 10 | Yes | Thank you very much for your time. |
| 2006-11-11 | Haim | 10 | 10 | 10 | 10 | Yes | thank you very much |
| 2006-11-01 | Gary | 10 | 10 | 10 | 10 | No | thanks Ian |
| 2006-09-07 | Paul Winwood | 10 | 10 | 10 | 10 | No | thanks for the help |
Answers by Expert:
Author of the book, "Slot Machines: Fun Machines or Tax Machines? A Technician Reveals the Truth About One-Armed Bandits", ISBN 1-55270-049-6 published by Productive Publications under the pen name Ian B. Williams. I can answer any question related to the concept, design, marketing, programming, operation, installation, repair, and maintenance of slot machines, video poker machines, and video lottery terminals, and their related equipment and machinery, within the regulated gaming industry. I WILL NOT ANSWER ANY QUESTIONS WHATSOEVER RELATED TO THE PRIVATE OWNERSHIP OF GAMING MACHINES, INCLUDING QUESTIONS SUCH AS "I JUST BOUGHT A SLOT MACHINE AND IT DOESN'T WORK...". I can help dispel all the myths and misconceptions that have permeated the print and news media about slots over the years. I can also answer questions related to gambling addiction in general and slot machine addiction in particular. Each question will be answered truthfully, without bias, whether the answer is what the questioner wants to hear. I will not propagate the myth that there are secrets to winning or beating slots, because there are none. There are no methods or tricks or other such nonsense that a lot of people think there are. I`m sorry, but reality in regard to slot machines can be a big letdown! I won`t lead anyone on. Want to know the real truth? Just ask. I can also answer general questions related to casinos except for table games.
I have over eleven years experience as a slot machine technician for two major North American casinos, one racetrack slot facility, and am a Certified Gaming Machine Repairperson. I am the author of, (writing as Ian B. Williams), "Slot Machines: Fun Machines or Tax Machines? A Technician Reveals the Truth About One-Armed Bandits", ISBN 1-55270-049-6 published by Productive Publications.

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