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Auto Air Conditioning & Heater Repair/Chris Fortunato
All Reviews from Users
Column Headings: K = Knowledgeability C = Clarity of Response T = Timeliness P = Politeness
N = Nominated for Expert of the Month
| Date | User | K | C | T | P | N | Comments |
|---|---|---|---|---|---|---|---|
| 2007-06-04 | william garrett | 10 | 10 | 10 | 10 | Yes | Very informative & exactly what I needed to know. Thanks for my answer & this service. |
| 2007-05-25 | Michael | 10 | 10 | 10 | 10 | Yes | That is hugely helpful. An hour before your message, I talked to Toyota's national customer service folks, and they set up a "case" to send down to the local dealership and district service parts manager, urging them to help out. The national rep was very sympathetic, and urged me to call him back after getting an offer from the locals to see if he could add something more on top (hinting at another $500). The dealership just called me back (minutes before your message) and offered the 50-50 split you predicted, and also mentioned their warranty price might be lower to start with-- so around $1800 from me. The pill is getting a little less bitter. I am awaiting the national customer service guy's return call, and will mention that TSB to him for sure. (Unfortunately, I am not a repeat customer, and did not buy this van from the shop I'm dealing with, though your message reminds me that the original seller might be where have better leverage; on second thought, this competing shop might have equal incentive to secure my next Toyota purchase.) Anyway, I wonder if I should push for better than 50-50; it sounds like ..... |
| 2007-05-01 | Kyle | 10 | 10 | 10 | 10 | Yes | I shall try that. Thanks for the reply. Kyle. |
| 2007-04-23 | Tyler | 10 | 10 | 10 | 10 | Yes | Very knowledgable, and a great help. Thanks alot. |
| 2007-04-22 | Al | 10 | 10 | 10 | 10 | No | Thank you for all the help! |
| 2007-04-20 | Andrea | 10 | 10 | 10 | 10 | Yes | Thank you so much, this really helps me a bunch. |
| 2007-04-19 | Doris | 10 | 10 | 10 | 10 | No | I figured the the dealership was going to charge me a arm and leg. Quoted price over $160 when the part is about $20. Thanks for saving me a bunch! |
| 2007-04-18 | Ryan | 10 | 10 | 10 | 10 | Yes | |
| 2007-04-17 | Chuck | 10 | 10 | 10 | 10 | Yes | It was great information that was provided to me. Thanks. |
| 2007-04-14 | Mike | 10 | 10 | 10 | 10 | Yes | Thanks for the info on the TSB's. I'll give this a shoot and see what happens. As you said the one item that may have failed may be the hardest to get to. Thanks again. |
| 2007-04-13 | David | 10 | 8 | 10 | 10 | No | |
| 2007-04-12 | SR | 10 | 10 | 10 | 10 | No | Thank you! Exactly what I needed to know. |
| 2007-04-11 | Manuel | 10 | 10 | 10 | 10 | Yes | FAST, ARTICULATE & KNOWLEDGEABLE. ADDRESSED THE QUESTION WITH CONFIDENCE. IT WAS OBVIOUS THIS EXPERT WAS EXPERIENCED AND WELL READ ON THE TOPIC. |
| 2007-04-10 | chris | 10 | 10 | 10 | 10 | Yes | thanks..wish I knew were to unplug it from?...thanks chris....appreciate your time |
| 2007-04-10 | Ray | 10 | 10 | 10 | 10 | Yes | Great job, thanks |
| 2007-04-10 | Dan | 10 | 10 | 10 | 10 | Yes | Thanks a million for the advice. I really appreciate being able to get clear answers without the suspicion of greedy motives from shop personnel! |
| 2007-04-09 | Mike | 10 | 10 | 10 | 10 | Yes | Goes above and beyond. Thanks |
| 2007-04-09 | tina | 10 | 10 | 10 | 10 | Yes | Thank you very much this will really help |
| 2007-04-09 | Mike | 10 | 10 | 10 | 10 | Yes | Alot of detailed info! Very knowledgable. |
Chris Fortunato
Expertise
I can address most AC/Heating concerns, or at least point you in the right direction.
Experience
15 years in a dealer, 8 with Oldsmobile and 7 with Jeep. 1 year as Regional Training Instructor for ACDelco
Education/Credentials
(former)ASE Master mechanic
Jeep Silver/Bronze Technician
Olds Master Technician
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