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K = Knowledgeability C = Clarity of Response T = Timeliness P = Politeness
N = Nominated for Expert of the Month
| Date | User | K | C | T | P | N | Comments |
|---|---|---|---|---|---|---|---|
| 2009-11-22 | kathleen | 10 | 10 | 10 | 10 | Yes | Thank you Carol, I have been searching for the answer to this question for over two years, and YOU ANSWERED IT With a solution~ I cannot thank you enough~ this will make a HUGE difference in our life style and I will be able to help my clients in the future. I already requested a sample! |
| 2009-11-11 | Evan | 10 | 10 | 10 | 10 | No | Thank you to Carol for your help. I knew that the vinegar/water solution was the way to go, I just want to try and find out what coating is on my floor. Much appreciated! |
| 2009-11-06 | Mary | 10 | 10 | 10 | 10 | Yes | Carol has been an enormous help. Her answers were clear and questions direct.She has given me tremendous amount of help and information. I would highly recommend her to anyone with flooring concerns. Thank you so much Carol. |
| 2009-10-18 | john | 10 | 10 | 10 | 10 | No | Thank you Carol for the answer. It was a good confirmation to the soundness of the substrate to be applied to. I appreciate the tips on grinding and washing. thank you again John M |
| 2009-10-15 | Kevin | 10 | 10 | 10 | 10 | No | Ms. Blaha, Thank you for your quick and thorough response. I appreciate your professionalism and am greatful for your opinion. My sincere thanks. Kevin. |
| 2009-10-12 | Darleen | 10 | 10 | 10 | 10 | Yes | Carol was specific, timely and informative 10's all around |
| 2009-10-12 | miriam | 10 | 10 | 10 | 10 | Yes | Thank you for the very helpful advice! |
| 2009-10-11 | Bob | 10 | 10 | 10 | 10 | Yes | Thank you. |
| 2009-10-11 | andy | 10 | 10 | 10 | 10 | Yes | thanks, Carol |
| 2009-10-01 | Donna | 10 | 10 | 10 | 10 | No | |
| 2009-09-28 | Donna | 10 | 9 | 10 | 10 | Yes | |
| 2009-09-26 | Joe | 10 | 10 | 10 | 10 | Yes | Thank You! Thank you! Thank You! Your responses were very prompt and reflected an in-depth understanding of the issue. I now feel much more comfortable with my plan. |
| 2009-09-23 | Gary | 10 | 10 | 10 | 10 | Yes | Thanks, you are the only one to give me a straight answer. |
| 2009-09-21 | Aylene | 10 | 10 | 10 | 10 | No | thanks! |
| 2009-09-14 | miriam | 10 | 10 | 10 | 10 | Yes | Carol's response was timely and helpful. She gave me the information I needed to make an informed decision about the product I was considering buying. |
| 2009-09-08 | Rosemary | 10 | 10 | 10 | 10 | Yes | |
| 2009-09-01 | Melissa | 10 | 10 | 10 | 10 | No | Thanks for everything! |
| 2009-09-01 | Melissa | 10 | 10 | 10 | 10 | Yes | Thanks for your help. |
| 2009-09-01 | Melissa | 10 | 10 | 10 | 10 | No | Thanks! This was my first home improvement investment. I appreciate your opinion.... |
| 2009-08-28 | Veronica | 10 | 10 | 10 | 10 | No | |
| 2009-08-20 | MaryAnn | 10 | 10 | 10 | 10 | No | Unless I can find the same products in floor tile, I'm stuck with what I've got. Thanks so much........for a prompt answer. |
| 2009-08-15 | roy | 10 | 10 | 10 | 10 | Yes | |
| 2009-08-05 | Jenna | 8 | 10 | 10 | 10 | No | I appreciate the quick response! I was hoping for a specific brand name if possible; maybe this forum does not allow what could be construed as a product endorsement. But I am happy with the suggestions that I did receive and I'm sure that I will be returning to this site in the future with more questions. |
| 2009-07-27 | Linda | 10 | 10 | 10 | 10 | Yes | Thanks so much Carol for your prompt reply. |
| 2009-07-23 | Jerry | 10 | 10 | 10 | 10 | Yes | Thanks for such a prompt reply. I appreciate your imput. Thank you for taking the time to answer my question so quickly. Mr Cline |
| 2009-07-14 | Raul | 10 | 10 | 10 | 10 | No | thank you |
| 2009-07-06 | Eva | 10 | 10 | 10 | 10 | No | Thank you so much! We'll continue to work on it. |
| 2009-07-06 | Jane | 9 | 9 | 10 | 10 | No | Your answer was very helpful, but I think I neglected to mention I live in Canada. You have, however, put me on track for finding a similar national council on standards here. Thank you. |
| 2009-07-02 | Bob | 9 | 10 | 10 | 10 | Yes | Thanks! |
| 2009-06-25 | Elaine | 9 | 9 | 10 | 10 | No | Thank you, and good luck with your move! |
Answers by Expert:
Flooring questions: Specification, Warranties, Inspections, Product Knowledge, Enviromental Issues
I have been in the field 25 years, first as a specifier, then retailer and currently manufacturer representative on contract with 8 manufacturers, independent inspector and conduct moisture testing. Founding board member of the CO Chapter, US Green Building Council
Organizations
WFCA (World Floor Covering Association), NTCA (National Tile Council America) SCRT (Society of Cleaning & Restoration Technician), ASTM F60, (Environment) and F06 (Resilient Floor)
Publications
Colorado Real Estate Journal, Smart Buildings
Education/Credentials
MBA, CTC (Certified Tile Consultant), RRT (Carpet Repair & Reinstallation), CCT (Carpet Cleaning Technician, ISSI (Substrate Inspection) and completed coursework for Independent Ceramic Tile Inspector, Hardwood/Laminate Inspector and Senior Carpet Inspector. Scheduled to complete Independent Resilient Inspector in April.
Awards and Honors
Multiple Awards for Salesperson of Year and President's Club
Past/Present Clients
Clients include Fortune Co's to mom and pop

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