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K = Knowledgeability C = Clarity of Response T = Timeliness P = Politeness
N = Nominated for Expert of the Month
| Date | User | K | C | T | P | N | Comments |
|---|---|---|---|---|---|---|---|
| 2009-10-06 | Carol | 10 | 10 | 10 | 8 | No | I would like to hear from people who have used this & their satisfaction with it. |
| 2009-05-25 | Linnea | 8 | 10 | 8 | 10 | No | The answer was clear, but I guess I'm still curious as to the why's. as in, WHY can't I add sand to grout to get sanded grout?? Inquiring minds want to know! |
| 2009-04-14 | victoria | 10 | 10 | 10 | 10 | Yes | I really appreciate your expert advice. Everyone I had asked said there wasn't anything I `could do. |
| 2009-04-14 | Jo | 10 | 10 | 10 | 10 | No | Thank you for the info. I did opt to try the grout but am concerned it will break away as time passes. I will invest in the colored caulk, remove the recent grout and replace ASAP. Thank you for the info. Much appreciated. |
| 2009-03-11 | Sue | 10 | 10 | 10 | 10 | No | |
| 2009-03-03 | Andrew | 10 | 10 | 8 | 10 | No | Thanks. Your response takes care of the issue for me. |
| 2009-01-14 | Aaron | 10 | 10 | 10 | 10 | No | |
| 2008-12-19 | Lynn | 10 | 10 | 10 | 10 | No | |
| 2008-09-22 | Pasquale | 10 | 10 | 10 | 10 | Yes | Thanks |
| 2008-05-26 | Jan | 10 | 10 | 10 | 10 | Yes | Answered my questions thoroughly. I appreciate it very much. |
| 2008-02-27 | john | 10 | 10 | 10 | 10 | Yes | thank you |
| 2008-02-25 | Nancy | 10 | 10 | 10 | 10 | Yes | thank you very much! Can't wait to finish this nightmare once and for all- a special thanks for recommending the type of caulk to use as well. |
| 2008-01-27 | Robin | 10 | 10 | 10 | 10 | Yes | Thank you for the valuable information. I will check out the website. Thanks again, Robin |
| 2008-01-27 | Todd | 10 | 10 | 10 | 10 | No | Followed your advice and purchased the Ditra...extremely easy to install and perfect for our floor since I didn't want the extra weight...We are very grateful for the advice...the floor looks great btw...lol...Thanx again |
| 2008-01-24 | Ana | 10 | 10 | 10 | 10 | No | |
| 2008-01-22 | Steve | 10 | 10 | 10 | 10 | Yes | We were very impressed with quick, detailed responses. Will definitely return if have future questions. |
| 2008-01-21 | Steve | 10 | 10 | 10 | 10 | Yes | |
| 2008-01-21 | Paul | 10 | 10 | 10 | 10 | No | Thank you Michael for getting back to me so quickly and answering my question. |
| 2008-01-14 | Michelle | 10 | 10 | 10 | 10 | No | Thanks for the response and info. I think I am going to remove the tile floor and start over new. I am also going to use larger tiles I think to reduce the amount of grout lines and possible damage/repair in the future. |
| 2008-01-14 | Ken | 10 | 10 | 10 | 10 | Yes | thank you very much |
| 2008-01-14 | George | 10 | 10 | 10 | 10 | Yes | Thanks! |
| 2008-01-07 | Damon | 10 | 10 | 10 | 10 | No | Thank you for the prompt and excellent advice. I was afraid I would have to remove all the old sealer. I may give you a call as well. |
| 2008-01-04 | Sashi | 10 | 10 | 10 | 10 | No | |
| 2007-12-31 | Dan | 10 | 10 | 10 | 10 | No | good suggestions and quick response |
| 2007-11-02 | Don | 9 | 9 | 10 | 10 | No | Good job and thank you. |
| 2007-10-19 | Gerard | 10 | 10 | 10 | 10 | Yes | Thanks for the quick answer. No questions left. Thanks |
| 2007-10-07 | Zoraida Gonzalez | 10 | 10 | 10 | 10 | Yes | thank you so much for the info, Mike it was a lot of help!!!!! |
| 2007-10-02 | Michele | 10 | 10 | 10 | 10 | Yes | Thanks Michael for your time and expertise! Just what I needed to know. |
| 2007-10-01 | Richard | 9 | 10 | 10 | 10 | Yes | Thank you for your time and response |
| 2007-09-25 | Ron | 10 | 10 | 10 | 10 | No | Thank you for the well explained answer. |
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Answers by Expert:
I can answer questions about, Grout and ceramic tile restoration and installation. This topic generally focuses on new or old installations that have an existing problem. I can offer advice on how to correct common made installation mistakes. Such as, cementitious grout problems, efflorescence, ghosting, shading, and flash. And tile installation problems such as, floor deflection, slip resistance, loose tiles, vapor transmission and many others. These are just a few of the problems associated with new tile and grout installations. I can also offer advice with restoring old tile and grout problems such as, sealer removal, re-sealing, grout re-coloring, grout repair, and caulking.
Past/Present clients
Connecticut Stamford Hilton,Southampton hospital, Mcdonalds, Wading river hotel, Eastwind caterers, La pizzola, Setauket bagels, Sortsman kennels, Savinos resteraunt, Custom building products, Super-tec, Cancos, Southampton brick and tile, Tech, Dap, Poland spring water etc.

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