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Flooring and Carpeting/John Michaels
All Reviews from Users
Column Headings: K = Knowledgeability C = Clarity of Response T = Timeliness P = Politeness
N = Nominated for Expert of the Month
| Date | User | K | C | T | P | N | Comments |
|---|---|---|---|---|---|---|---|
| 2009-11-22 | Mary Anne | 10 | 10 | 10 | 10 | Yes | Very good advise, since I came from a procurement background and should of thought of this myself. Thanks again. Mary Anne |
| 2009-11-19 | Zuala | 9 | 9 | 10 | 10 | No | |
| 2009-11-17 | Gerry | 8 | 7 | 10 | 10 | No | Thanks for the quick response |
| 2009-11-15 | Judith | 10 | 10 | 10 | 10 | No | Thanks so much for the bedroom exclusion suggestion! Our bylaws used the government's Schedule of Bylaws as a base,and were drawn up after comparison with many bylaws already on file in the Land Title Office. Unfortunately, the subject of noise transmission from flooring is often not mentioned, or is worded so vaguely that you could drive a truck through it. Thanks again! Judith |
| 2009-11-14 | Treva | 10 | 10 | 10 | 10 | Yes | Thanks for such a thorough answer. I appreciate the quick reply. |
| 2009-11-14 | Ann | 10 | 10 | 10 | 10 | Yes | Dear John, Thank you so very much for your time and assistance. You answer was very clear and conscise, and I was able to find someone someone from the servpro website that I think will do a very good job. Thank you again for everything. We are grateful for the service you provide. Sincerely, Ann |
| 2009-11-13 | Leslie | 10 | 10 | 10 | 10 | No | Thank you so much for advising me on this issue. We did go back and take out the grout around the perimiter of the bathroom so hopefully that will help us avoid problems in the future. Thanks again for volunteering! |
| 2009-11-13 | dominic | 10 | 10 | 10 | 10 | Yes | |
| 2009-11-12 | Terri | 10 | 10 | 10 | 10 | No | Thank you. That helps me out. |
| 2009-11-10 | Beth | 10 | 10 | 10 | 10 | Yes | John was prompt and incredibly thorough in his response to my question, asking follow up questions that allowed him to provide me with all the information I needed. Thank you! |
| 2009-11-03 | Becky | 10 | 10 | 10 | 10 | Yes | |
| 2009-11-02 | Robin | 10 | 10 | 10 | 10 | No | |
| 2009-10-30 | Cassie | 10 | 10 | 10 | 10 | Yes | Thank you so much for your help. I'm sure this will help. :) |
| 2009-10-30 | Susan | 10 | 10 | 10 | 10 | Yes | |
| 2009-10-28 | Margie | 10 | 10 | 10 | 10 | No | Thanks so much for your help. We appreciate the fast response! |
| 2009-10-24 | jeff | 10 | 10 | 10 | 10 | Yes | John, Your to the point no compromise communications is to be very respected in my book. Not only are you extremely clear on your points but you go the extra mile by giving other information to protect us and insure a great installation with products that will meet our needs. John, we will do all your suggestion to the letter - no compromise suggestions can only be appreciated with no compromise action on our part. You can be assured this is what we will do. With much apprciation and gratitude, Jeff Ching Pastor Mercy Seat Family Church |
| 2009-10-15 | nancy | 10 | 10 | 10 | 10 | Yes | THANK you VERY much, this helps A LOT. |
| 2009-10-12 | Donna | 10 | 10 | 10 | 10 | Yes | Thank you!! extremely useful info |
| 2009-10-12 | noreen | 10 | 10 | 10 | 10 | Yes | The answer to my second question was very timely, complete and much appreciated. |
| 2009-10-11 | noreen | 10 | 10 | 10 | 10 | Yes | Mr. Michaels: Thank you for your timely, knowledgeable and understandable response. The Mohawk tech support person had suggested I start with the people where i bought the flooring. A claims specialist is coming tomorrow. I did contact someone, John Paro, who is a member of NICFI and may use his services. I will also, thanks to you, call my insurance company and see what the agent has to say. Again, thanks, Noreen |
| 2009-10-11 | miriam | 10 | 10 | 10 | 10 | Yes | John, thank you so much for your quick and substantive reply. I'll follow up with the floor manufacturer tomorrow! |
| 2009-10-11 | Gary | 10 | 10 | 10 | 10 | Yes | John provided a very fast, efficient and professional response. I am very grateful for the time and effort put forth by John. He is obviously committed to helping others through this medium. Many thanks John and know that I am grateful for your help. Gary |
| 2009-10-08 | Nick | 10 | 10 | 10 | 10 | No | thanks for the prompt response. great info. |
| 2009-10-06 | August | 10 | 10 | 10 | 10 | Yes | |
| 2009-10-04 | Lori | 10 | 10 | 10 | 10 | No | Thanks so much John! You were very thorough in your answer and I appreciate your suggestions and advice. I realize that I need to educate myself on each particular floor covering to gain a better idea of how it is used and cared for and which one would best suit my needs. With your help, I'm one step further in the right direction! |
| 2009-09-30 | Rita | 10 | 10 | 10 | 10 | No | Thank you for your prompt response. Rita |
| 2009-09-29 | Pete | 10 | 10 | 10 | 10 | Yes | Great. Thanks for your quick, thorough response. We'll get right on it! |
| 2009-09-28 | Melanie | 10 | 10 | 10 | 10 | Yes | Thanks so much, your response clarifies many questions! Melanie |
| 2009-09-27 | Brenda | 10 | 10 | 10 | 10 | Yes | Thank you so much for your quick and thorough response! I appreciated the way you answered not only the question asked, but also covered the questions I would have asked next...the sign of a true expert is someone who gives you all the information you need to know, but don't know you need! |
| 2009-09-26 | Joe | 10 | 10 | 10 | 10 | Yes | Thanks for the fast and detailed responses! |
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Answers by Expert:
John Michaels
Expertise
All questions pertaining to all indoor floor coverings regarding best products to choose, proper installation techniques, and proper maintenance techniques.
Experience
We are a nationwide floor covering inspection service. We inspect all types of indoor floor coverings in every city and town in all 50 States and in all the Provinces of Canada. We see where errors in choice of product, improper installation, and improper maintenance lead to complaints being registered and we are then called upon to inspect those products and issue certified reports indicating from where those complaint issues eminate. We have done this type of work for over 40 years.
Publications
Floor Covering Weekly & Floor Covering News
Education/Credentials
Carpet, vinyl, and hardwood manufacturing, installation, and maintenance, prior to just inspecting, and a division of our Company specifies proper floor covering choices for residential and commercial uses.
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