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Computer Security & Viruses/James Filmer
All Reviews from Users
Column Headings: K = Knowledgeability C = Clarity of Response T = Timeliness P = Politeness
N = Nominated for Expert of the Month
| Date | User | K | C | T | P | N | Comments |
|---|---|---|---|---|---|---|---|
| 2009-11-22 | Steve | 10 | 10 | 10 | 10 | Yes | |
| 2009-11-14 | simon | 10 | 10 | 10 | 10 | No | I am on network 3, I do use DivX, I will consider remote assistance and system restore after I try downloading an anti-virus program. |
| 2009-11-11 | simon | 10 | 10 | 10 | 10 | No | |
| 2009-11-09 | Zebbie | 10 | 10 | 10 | 10 | Yes | My Windows firewall was already disabled. I downloaded from enrgy21 the Online Armor free version and it's been working great. Thank you! |
| 2009-11-09 | Zebbie | 10 | 10 | 10 | 10 | Yes | Yes it did. Thank you! |
| 2009-11-09 | Zebbie | 10 | 10 | 10 | 10 | Yes | I used Malwarebytes and Online Armor. The problem with Personal Guard and the Windows 32 error are both gone now. Thank you so much! I'm so relieved that my computer didn't get ruined. |
| 2009-11-06 | Patricia | 10 | 10 | 10 | 10 | Yes | James answered me so quickly and his response was very easy for a non-tech to understand, better still his instructions on solving the problem worked. Thank you James |
| 2009-11-04 | Peter | 10 | 10 | 10 | 10 | Yes | |
| 2009-11-02 | Judy | 10 | 10 | 10 | 10 | Yes | Wow! Thank you for your very prompt and detailed reply! Very good information which is a huge help to me! Thanks again! You do a great job :-) |
| 2009-10-26 | Zebbie | 10 | 10 | 10 | 10 | Yes | Thank you so much for all your help! Your response was very timely, polite and clear. My problem is all cleared up. You're the greatest! |
| 2009-10-17 | bob | 10 | 10 | 10 | 10 | No | yes the malwarebytes program worked thank you very much bob |
| 2009-10-17 | Angela | 10 | 10 | 10 | 10 | Yes | |
| 2009-09-20 | Zebbie | 10 | 10 | 10 | 10 | Yes | Thank you so much! Seems the 'warning' message is only when I'm using Firefox, but does not happen too often and I like using Firefox so far. |
| 2009-09-10 | Troy | 10 | 10 | 10 | 10 | Yes | James, Thank you for the quick and straight forward response! |
| 2009-09-08 | Zebbie | 10 | 10 | 10 | 10 | Yes | Thank you so much! |
| 2009-09-08 | Z | 10 | 10 | 10 | 10 | Yes | Thank you! |
| 2009-09-05 | Zebbie | 10 | 10 | 10 | 10 | Yes | Thank you! |
| 2009-09-05 | Zebbie | 10 | 10 | 10 | 10 | Yes | Thank you! |
| 2009-09-02 | Zebbie | 10 | 10 | 10 | 10 | Yes | I ran SpyBot and it found 238 infections and 6 Threats. However, I just ran this last night instead of the day receiving your email. Did not auto fix anything because Spybot required me to purchase the product. Details of the report are as follows: 33 (Low) Infections - Tracking Cookie 15 (Low) Adware_Advertising 1 (Low) Spyware 135(Low) Adware.Comet_Cursor 53 (Elevated)Dialer.TIBS 1 (High) Rogue AntiSpyware.Spywarebot I ran the volume check and defragmenter as well. Going by the chart that showed, a lot more space freed up. Thank you! |
| 2009-09-01 | Wayne | 10 | 10 | 10 | 10 | No | |
| 2009-08-31 | Wayne | 10 | 10 | 10 | 10 | No | |
| 2009-08-30 | Zebbie | 10 | 10 | 10 | 10 | Yes | Thank you for making my computer faster and more efficient! |
| 2009-08-30 | Zebbie | 10 | 10 | 10 | 10 | Yes | My computer is basically the only thing of value that I own now. I need and want to take care of it. My computer is so much faster and secured now, so much safer and easier to surf the net. Thanks! |
| 2009-08-30 | Zebbie | 10 | 10 | 10 | 10 | Yes | Thank you so much for resolving the white background issue that I was having for about a year on my computer!! Everything is back to normal now and I can see my backgrounds and buttons! I am very happy to have my background back! You also taught me a lot about my computer and how to care for it. I am very grateful to you for that too!! The clean up on my computer and resolving the white background issue are almost the best things to happen to me all year. Thank you again! |
| 2009-08-27 | Zebbie | 10 | 10 | 10 | 10 | Yes | |
| 2009-08-27 | Zebbie | 10 | 10 | 10 | 10 | Yes | Thank you so much for your help!! I want to respond to your last two messages but your systems says your are maxed out and will not allow it. I will try contacting you again later. Thank you again! |
| 2009-08-27 | Zebbie | 10 | 10 | 10 | 10 | Yes | Thank you so much for all your help in cleaning up my computer!! The computer Internet Explorer now opens fast, Yahoo Messenger operates fast, navigation through the Internet is now fast! This is so awesome and I'm so happy for it. Has been difficult searching for work and applying for jobs online the way my computer was before. Thank you again! |
| 2009-08-27 | Zebbie | 10 | 10 | 10 | 10 | Yes | |
| 2009-08-27 | Zebbie | 10 | 10 | 10 | 10 | Yes | |
| 2009-08-27 | Zebbie | 10 | 10 | 10 | 10 | Yes |
Answers by Expert:
James Filmer
Expertise
Anti-virus, anti-spyware, Firewall programs and other security tools, system, application and layered security configuration, Internet abuse, system maintenance support and troubleshooting.
Experience
Administrator: Enrgy21.com
Publications
http://forums.mozillazine.org (enrgy21)
http://episteme.arstechnica.com (enrgy21)
http://news.cnet.com/security-bites-podcast (enrgy21)
http://www.mywot.com (enrgy21)
Education/Credentials
Available on Request
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