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K = Knowledgeability C = Clarity of Response T = Timeliness P = Politeness
N = Nominated for Expert of the Month
| Date | User | K | C | T | P | N | Comments |
|---|---|---|---|---|---|---|---|
| 2009-11-23 | Theresa | 10 | 10 | 10 | 10 | Yes | Thanks again for the quick response!! |
| 2009-11-23 | Theresa | 10 | 10 | 10 | 10 | Yes | Thank you for responding so quickly! |
| 2009-11-20 | DEE | 10 | 10 | 10 | 10 | Yes | Thank You for your answer. It lead me in the right direction to resolving this matter. |
| 2009-11-16 | Eve | 10 | 10 | 10 | 10 | Yes | I may have already rated Lisa but I want to make sure I have. She was extremely helpful with something that could have been much more difficult and expensive had I not had her advice. She answered questions I didn't know to ask and I cannot thank her enough. |
| 2009-11-11 | Toni | 10 | 10 | 10 | 10 | Yes | |
| 2009-11-11 | Sharon | 10 | 10 | 10 | 10 | Yes | Thank you so much for your very prompt reply. You have given me the answers I needed. |
| 2009-11-08 | Jeff | 10 | 10 | 10 | 10 | No | Thanks for the quick response! |
| 2009-11-05 | Ben | 10 | 10 | 10 | 10 | Yes | This was a very sensative subject for my family and you answered my question promptly and I thank you again |
| 2009-11-03 | Michelle | 10 | 10 | 10 | 10 | Yes | This was such a difficult question for me to ask. I wasn't even sure how to ask it and didn't know if I asked it correctly. I even forgot to answer one of her questions and she still had so much patience with me. I really appreciate that this service is available like this. Mrs. Carlson is a really good people person. I thank her for her patience. The response was a lot quciker than I thought it would be. Thank you very much! |
| 2009-11-03 | Brenda | 10 | 10 | 10 | 10 | No | |
| 2009-11-02 | Suprenai | 10 | 10 | 10 | 10 | Yes | |
| 2009-10-31 | Amanda | 10 | 10 | 10 | 10 | Yes | |
| 2009-10-31 | Steve | 8 | 10 | 10 | 10 | Yes | Responsiveness to the question and clarity were great. Nonetheless, it appears that a comprehensive understanding of what lies ahead will require additional inquiries directed to individuals more knowledgeable of German law on both national and local levels. |
| 2009-10-30 | Sandra | 10 | 10 | 10 | 10 | Yes | Quick reply. Will follow her advise. |
| 2009-10-30 | James | 8 | 9 | 10 | 10 | Yes | |
| 2009-10-28 | Layne | 10 | 10 | 10 | 10 | Yes | Thanks, Lisa. I agree with everything you said. |
| 2009-10-28 | deb | 10 | 10 | 10 | 10 | No | thank you for such a prompt answer. i will speak to mom's doctor as soon as possible. i also appreciate the info on funeral homes. |
| 2009-10-26 | Kim | 10 | 10 | 10 | 10 | Yes | |
| 2009-10-26 | Brandon | 10 | 10 | 10 | 10 | No | Thank you so much. I can't believe how quickly you responded to both my inquiries. I was expecting to wait a couple of days - not an less than an hour - WOW! You were very helpful and informative. Thanks! |
| 2009-10-26 | janice | 10 | 10 | 10 | 10 | Yes | Thank you so much for the response. I now have a starting point to use regarding this sad and frightening situation. We will be working with a local attorney regarding specifics. |
| 2009-10-23 | Angel | 10 | 10 | 10 | 10 | Yes | Thank you so much for taking the time to answer my questions. I appreciate your help in this matter & for putting my mind at ease. |
| 2009-10-20 | Susan | 10 | 10 | 10 | 10 | Yes | Thank you for your prompt response.This is such an excellent service/ Sincerely, Susan |
| 2009-10-15 | Lucy | 10 | 10 | 10 | 10 | No | |
| 2009-10-15 | Sabrina | 10 | 10 | 10 | 10 | Yes | TY very much for your advice!! |
| 2009-10-13 | indi | 10 | 10 | 10 | 10 | Yes | one million thanks...... |
| 2009-10-10 | Teresa | 10 | 10 | 10 | 10 | Yes | |
| 2009-10-09 | Pat | 10 | 10 | 10 | 10 | Yes | |
| 2009-10-06 | sueann | 10 | 10 | 10 | 10 | Yes | |
| 2009-10-05 | Eve | 10 | 10 | 10 | 10 | Yes | Very very helpful and personal, professional answers. The help was priceless. This is an important area, and to have good advice in a timely fashion was extremely useful. |
| 2009-10-05 | Debbie | 10 | 10 | 10 | 10 | No |
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Answers by Expert:
Funeral Law. Having written a 640-page book on funeral law for consumers with state-by-state information, I am very conversant with consumer rights in this regard: What are the laws on disposition of cremated remains? Is embalming required? Do I have to use a funeral home? Can I have a home wake? Is it a state law to buy a vault? I prepaid for a funeral but changed my mind. They won`t give me all my money back. What can I do? . . . etc.

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