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Clocks, Watches/Kenneth Saunders
All Reviews from Users
Column Headings: K = Knowledgeability C = Clarity of Response T = Timeliness P = Politeness
N = Nominated for Expert of the Month
| Date | User | K | C | T | P | N | Comments |
|---|---|---|---|---|---|---|---|
| 2009-11-19 | Tim | 10 | 10 | 10 | 10 | Yes | Thank you so much for the help. I found the adjustment you were talking about so I can tweak it's speed. And it's nice to know the date of the clock now. Many thanks again! Tim |
| 2009-11-17 | Curt Snitker | 10 | 10 | 10 | 10 | Yes | Thanks so much for your help. |
| 2009-11-17 | James | 10 | 10 | 10 | 10 | No | Thanks very helpful |
| 2009-11-17 | Frankie Ho | 10 | 10 | 10 | 10 | Yes | |
| 2009-11-16 | William | 10 | 10 | 10 | 10 | Yes | Thanks for the Info. You were very helpful. |
| 2009-11-13 | Woody | 10 | 9 | 10 | 10 | Yes | Very fast response ! info will help, possibly a little over my head but very helpful, thanks so much ! Woody |
| 2009-11-12 | John | 10 | 10 | 10 | 10 | No | Thank you John |
| 2009-11-12 | Tom Underwood | 10 | 10 | 10 | 10 | Yes | It answered all my questions I asked and many more. Now I know what I am working with, Thank You!!! I can get into real trouble now. :) |
| 2009-11-03 | Teresa | 10 | 10 | 10 | 10 | Yes | Thank you very much - my clock works like a charm. I appreciate your very quick response. |
| 2009-11-03 | Teresa | 10 | 8 | 10 | 10 | Yes | Thank you very much for the quick reply. Sorry that my question was not very clear. I look foward to hearing from you on my follow up question. |
| 2009-11-01 | Debbi | 10 | 10 | 10 | 10 | Yes | Ken was right, prompt and courteous. I am so glad that I came to your website and was able to get the advise that I needed. I was afraid, in these most difficult times, that I would have to pay a lot of money to have an expert come out to fix my clock...and, I knew better than to try to monkey around with it myself! I do soooo appreciate the help. Thank you. |
| 2009-10-29 | Robert | 10 | 10 | 10 | 10 | Yes | Answered my question promptly and showed great patience. Although the result wasn't a happy one, I am quite satisfied with his efforts. Good job! |
| 2009-10-27 | Dale | 10 | 10 | 10 | 9 | No | |
| 2009-10-19 | Jennifer | 10 | 10 | 10 | 10 | Yes | Thank you so much. I really appreciate the ease of asking a question and getting a professional answer. Now I can make a decision based on knowing what is wrong with the clock. |
| 2009-10-17 | Edward | 10 | 10 | 10 | 10 | Yes | Incredible,I followed your instructions and the photo arrows that you put on my photo of the works and, in about ten minutes, I had the works out of the clock and ready to go to a repair shop. Several years ago, we paid an "expert" clock repair person about $100 to do this plus another couple hundred to "fix" the clock only to have it fail again. My next challenge now is to find a good clock man to fix the works. I really wish that you were closer because I know where I would take it. Thankyou for your help and for the timeliness (less than 24 hours on a Friday afternoon no less!!) |
| 2009-10-14 | Dave | 10 | 10 | 10 | 10 | Yes | |
| 2009-10-06 | Denise | 10 | 10 | 10 | 10 | Yes | |
| 2009-10-02 | Bertrand Lavoie | 10 | 10 | 10 | 10 | No | |
| 2009-09-30 | Dennis | 10 | 10 | 10 | 10 | Yes | Thank you very much for your advice, Mr. Saunders. I have taken the movemnet , chimes, etc. out of the cabinet in preparation to do the final staining on it. I looked at the mechanisms last night after I disassembled the clock and saw where some points might need to be lubricated lightly and I will try that. If I'm not successful doing that, the next thing I will do is to see if i can get a professional to come to my inlaws home and take alook at the clock. I truely appreciate the advice and am looking forward to trying your suggestions. Respectfully, Dennis J. Boswell |
| 2009-09-30 | Stephan Pappas | 10 | 10 | 10 | 10 | No | |
| 2009-09-30 | Anne | 10 | 10 | 10 | 10 | No | Thanks for the prompt help. Ours had the strings (left & right) that have silenced the chimes. |
| 2009-09-28 | carol | 10 | 10 | 10 | 10 | Yes | Thank you for the information. I will pass this on to my friend and sure they will want to contact you with more info on this clock. |
| 2009-09-25 | Alan | 10 | 10 | 10 | 10 | Yes | Thank you Kenneth for your very prompt reply you promote an excellent service and now I know a little of what I am talking about Alan T |
| 2009-09-23 | Bill | 10 | 10 | 10 | 10 | Yes | Timeliness was unbelievable. I rate Kenneth with all 10's a real expert and thank you so much |
| 2009-09-17 | Amy | 10 | 10 | 10 | 10 | Yes | |
| 2009-09-15 | Terry | 10 | 9 | 10 | 10 | Yes | This gentleman certainly did help in his response`s to my question , with his experience , and guidance , the answer to my question was soon solved . I certainly appreciate his generous help. Thanks so much ! |
| 2009-09-14 | Alan | 10 | 10 | 10 | 10 | Yes | An excellent response to a frustrating problem for a non experienced repairer/ hobbiest.Kenneth Saunders appears to have helped many like me and shows his wealth of practical talent in his succinct and accurate answers. Much appreciated ! Thank you. |
| 2009-09-13 | Alan | 10 | 10 | 10 | 10 | No | I'm impressed at the speed of response on my question and it seems that Mr.Saunders may have solved my dilemma, however I will ask another follow up question, if I may. Thank you |
| 2009-09-11 | Rui | 10 | 10 | 10 | 10 | Yes | |
| 2009-09-11 | Marleen | 10 | 5 | 10 | 10 | No | Mr. Saunders tried his best to explain. Stated two times this is an easy fix for a pro. I think this is his way of trying to tell us to take the clock to a professional clock repairman, which I will do. |
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Answers by Expert:
Kenneth Saunders
Expertise
any mechanical clock question -no watches- no battery clock questions and no appraisals-ie: "how much is my clock worth?" type questions please! Attach a photo if possible and note all markings on the rear of the mechanism- thanks 36 years as a professional clock repair person- still a full time clock repair service owner
Experience
36 years as a professional clock repair person- still a full time clock repair service owner.
Organizations
NAWCC
Education/Credentials
above
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