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Auto Insurance Claims/Richard Hixenbaugh
All Reviews from Users
Column Headings: K = Knowledgeability C = Clarity of Response T = Timeliness P = Politeness
N = Nominated for Expert of the Month
| Date | User | K | C | T | P | N | Comments |
|---|---|---|---|---|---|---|---|
| 2009-11-24 | ray | 8 | 8 | 10 | 10 | No | He gave an always right answer except how. |
| 2009-11-22 | rendy | 10 | 10 | 10 | 10 | No | Thanks |
| 2009-11-20 | roy | 10 | 10 | 10 | 10 | No | Helpful. Thanks. |
| 2009-11-20 | Linda | 10 | 10 | 10 | 10 | Yes | Thank you for your very quick response, it is greatly appreciated!! |
| 2009-11-20 | Thad | 10 | 10 | 10 | 10 | Yes | |
| 2009-11-18 | karl | 10 | 10 | 10 | 10 | Yes | thank you richard for your prompt reply. i have already excluded her from the policy which is why this request from them seemed 'curious'. greatly appreciative, karl |
| 2009-11-14 | Tiffany | 8 | 10 | 10 | 10 | No | Partial answer given althought quickly & politely. Repair reimbursment question not fully answered. Response was appreciated all the same. |
| 2009-11-14 | Totally I. Confused! | 10 | 10 | 10 | 10 | Yes | Thanks, Richard. I will keep the full coverage. Yes, I am already at a $1000 deductible - the highest. |
| 2009-11-13 | Teresa | 10 | 10 | 10 | 10 | Yes | Thank you, I feel so much better now! |
| 2009-11-13 | zhaoyi | 10 | 10 | 10 | 10 | Yes | |
| 2009-11-10 | Roger | 10 | 10 | 10 | 10 | No | |
| 2009-11-09 | Richard | 10 | 10 | 10 | 10 | Yes | |
| 2009-11-08 | steve | 10 | 10 | 10 | 10 | Yes | thank you sir! |
| 2009-11-06 | ray | 10 | 10 | 10 | 10 | No | Good enough |
| 2009-11-03 | Mikayla | 10 | 10 | 10 | 10 | Yes | |
| 2009-11-02 | Michael | 10 | 10 | 10 | 10 | Yes | Thanks for the reply! I did forget to mention earlier that my parents contacted the dealer immediately after the incident and they offered to remedy the situation on the spot. Monday (11/2) will bring more clarity. |
| 2009-11-01 | Mikayla | 10 | 10 | 10 | 10 | Yes | |
| 2009-10-31 | Ryan | 10 | 10 | 10 | 10 | No | |
| 2009-10-29 | Deborah | 10 | 10 | 10 | 10 | Yes | Thanks. I followed your advice and got an attorney. I'd rather the atty get the extra money than to leave it with the insurance company |
| 2009-10-29 | Pamela | 10 | 10 | 10 | 10 | Yes | Thanks for your fast help! I also appreciate your explanation in simple to understand english. You've helped me out and put me on the right track. Thanks so much! Pam Gault |
| 2009-10-26 | Michaella | 10 | 10 | 10 | 10 | Yes | Thank you SO much for your very speedy reply! I feel much better now! |
| 2009-10-25 | Bonita | 10 | 10 | 10 | 10 | Yes | Thanks so much. Superfast response. |
| 2009-10-24 | jeanelle | 10 | 10 | 10 | 10 | Yes | |
| 2009-10-24 | Gwendolyn Palmer | 10 | 10 | 10 | 10 | Yes | Dear Mr Richard... Thanks so much for your valuable information in answering my question, and took less than 24 hours!!! Hugsss to you!!! Wendy (Gwendolyn) Palmer :) |
| 2009-10-24 | jim | 10 | 10 | 10 | 10 | Yes | thanks again jim |
| 2009-10-24 | jim | 10 | 10 | 10 | 10 | Yes | very helpful |
| 2009-10-23 | MARGARET | 10 | 10 | 10 | 10 | Yes | Richard, Thank you so very much for all your help. This time I can win this fight against the insurance company is because of your help. I took your advice last time and helped my son to make a written statement along with diagram of the accident scene, I overnighted all information to the claim adjuster. I pressed the insurance company to interview the eye witnesses, finally they reluctantly interviewed one eye witness, and accepted 100% liability. You are so knowlegeble in this field. My gratitude is beyond words. Thanks a million! |
| 2009-10-21 | Chris | 10 | 10 | 10 | 10 | Yes | Richard Thank you for the prompt and clear reply. Chrid |
| 2009-10-20 | JD | 10 | 10 | 10 | 10 | Yes | Good afternoon Richard, Thank you very sincerely for the well thought out advice and the thorough response! It was very kind of you to take the time and we really appreciate it. As you suggested, I will obtain an estimate from another body shop or two on whether or not the bumper can be repaired instead of needing to be replaced. Good luck to you and your loved ones this year. I hope that despite the depression that we are in, you have a very successful year! Sincerely, JD |
| 2009-10-14 | Jody | 10 | 10 | 10 | 10 | No | Richard, thank you for your input. I'm glad to see that my line of thinking was right on point. Thanks again, Jody |
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Answers by Expert:
Richard Hixenbaugh
Expertise
Auto insurance claims procedure, auto coverage, liability issues, auto damage questions, how to deal with the insurance company, loss of use and diminished value.
Experience
I have been involved in the insurance industry for over 20 years. I have experience in underwriting, sales, claims adjusting, auto damage estimating, auto value appraising and diminished value appraising. I have testified as an expert witness over 10 times.
Education/Credentials
Completed all required courses for the Florida Property-Casualty agents license and the Florida claims adjusters license. I have attended various courses on auto damage estmating, vehicle appraising and am ASE certified in collision damage analysis.
Past/Present clients
My company has done work for consumers nationwide.
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