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K = Knowledgeability C = Clarity of Response T = Timeliness P = Politeness
N = Nominated for Expert of the Month
| Date | User | K | C | T | P | N | Comments |
|---|---|---|---|---|---|---|---|
| 2009-08-16 | Asha | 10 | 10 | 10 | 10 | Yes | |
| 2009-08-03 | Dana | 10 | 10 | 10 | 10 | No | thank you so much for your advice, you reassured me! i was really worried they wouldn't be close friends.. i will follow the tips u mentioned, thanks again. |
| 2009-06-06 | Robin | 10 | 10 | 10 | 10 | No | |
| 2009-05-26 | Maggie | 10 | 10 | 10 | 10 | Yes | Thank you very much - I'll try your suggestions and look forward to the day/night when they're clean. Thanks again. Maggie |
| 2009-05-22 | Neil | 10 | 10 | 10 | 10 | No | we actually skipped the 9:30 last night...and they slept until 5am, fed and went back to bed. it is now 7:15, and they are still asleep. |
| 2009-04-26 | Trine | 10 | 10 | 10 | 10 | Yes | Thanks! Your answer is ust th kick in the behind that we need to get them trained... A few difficukt nights ahead but we thank you anyway :) Trine |
| 2009-04-14 | KYlie | 10 | 10 | 10 | 10 | Yes | Thank you! I am so happy i used your service. i have hardly no help and was trying to train them off a book and i felt that any variation from their program meant i was doing it wrong. so it is nice to have permission to treat them as babies! if you think of any more tips to help.... bring it on! :-) |
| 2009-03-30 | Shanna | 8 | 8 | 10 | 10 | Yes | Thank you so much for your response. It helped me feel a little better about what we have been doing so far. I will make sure I wake one soon after the other is awake to try to keep them on the same schedule. |
| 2008-12-28 | Dee Brown | 10 | 10 | 10 | 10 | Yes | Thank you very much for the help. We put it to use immediately and are already seeing positive results. You were right, they weren't thrilled! But we stuck to our guns and they fell into line with the plan! :) Thanks! |
| 2008-12-18 | Rachel | 10 | 10 | 10 | 10 | No | Thankyou, I will do exactly what you suggested. wish me luck. Rachel |
| 2008-12-11 | Jennie | 10 | 10 | 10 | 10 | Yes | Thank you so much for the suggestions. I really admire you for taking the time to help- it can be a stressful time and it is nice to know there are people like you out there! |
| 2008-12-10 | Heidi | 10 | 10 | 10 | 10 | Yes | Thank you for your help, especially about using the kiddie corral which we have, but I never thought to use it the way you recommended. Also, the link to twinstoday.com was a huge help, I'd never been to that site before. Thanks!! |
| 2008-10-01 | julie | 10 | 10 | 10 | 10 | Yes | thank you so much this was just what i needed to hear |
| 2008-09-24 | Pawan | 9 | 10 | 10 | 10 | Yes | She is very quick with the accurate answer. Thank you so much. Cheers!!! |
| 2008-08-22 | Heidi | 10 | 10 | 10 | 10 | No | Thank you for your response, I hadn't considered not feeding them when they wake up at night. I guess we'll have to bite the bullet and give it a try. For two days I've let them fuss around at nap time and, although it was hard to listen to, they finally both fell asleep! Thanks for your answer, sometimes just twin parent understanding goes a long way! |
| 2008-08-18 | Nicole | 10 | 10 | 10 | 10 | Yes | Thank you very much for you quick and percise answer, it was very helpful. thanks again |
| 2008-08-08 | Stefanie | 10 | 8 | 10 | 10 | No | |
| 2008-07-29 | Sandra | 10 | 10 | 10 | 10 | Yes | Thank you so much....I agree with all of the advice and will make sure I apply it immediately. |
| 2008-07-03 | Adam | 10 | 10 | 10 | 10 | No | Thanks so much for your help, it really really means a lot. - Adam |
| 2008-07-01 | Vikki | 10 | 10 | 10 | 10 | Yes | Thank you so much. I will definitely follow your advice. Thanks again. - Vikki |
| 2008-07-01 | Vikki | 10 | 10 | 10 | 10 | Yes | |
| 2008-06-20 | Kris | 10 | 10 | 10 | 10 | Yes | Thanks so much, Susan. I can see that parent consistency is definitely a key factor as she has employed these techniques (she's a daycare teacher!), but not consistently. I think that's a key. It's just nice for her to hear from someone who's "been there, done that" to give her a better sense of confidence. Thanks so much for your timely response. Respectfully, Kris |
| 2008-05-19 | Karin | 10 | 10 | 10 | 10 | Yes | Wow thank you so much for your quick reply. I'll start tonight!! |
| 2008-04-10 | Dakota | 10 | 10 | 10 | 10 | Yes | I've found her reply to be of great help and am now looking forwarde to a date night with my wife, hopefully one of many. |
| 2008-04-08 | Suzanne | 9 | 10 | 10 | 10 | No | Thanks Susan - it's amazing what a bit of empathy will do and encouraging to hear yours have turned into lovely little men. I will certainly put into practice your advice, especially as 'breaking the chain of belligerence' really rang some bells. Thank you! |
| 2008-03-25 | Tammy | 10 | 10 | 10 | 10 | Yes | Goo job! Thank you. |
| 2008-02-26 | Jody | 10 | 10 | 10 | 10 | No | Great response and right on the money, I believe. She even told me to seek counseling for my oldest, which he has been in counseling for a while now, but I did not mention... Thank you. Jody |
| 2008-02-22 | Jackie | 8 | 10 | 9 | 10 | No | Thanks so much for this. Unfortunately, as with so many twins, separating them doesn't help - it just makes them cry. The car definitely gets them to sleep, but the housework remains undone! I like the idea of calling it a rest though - I may actually get something done! Thanks again. |
| 2008-02-11 | Leslie | 10 | 10 | 10 | 10 | No | Thanx |
| 2008-02-04 | Kate | 10 | 10 | 10 | 10 | No |
As the author of two books on raising twins and multiples, as well as a mother of four -- including two teenagers and preschool-aged twins -- I am qualified to answer any questions relating to the raising of twins and multiples, from birth through the teen years.
I am the author of "It's Twins! Parent-to-Parent Advice from Infancy Through Adolescence" and "Twice the Love: Stories of Inspiration for Families with Twins, Multiples and Singletons." I write a regular column for Mommies Magazine called "Loving and Living with Twins and Multiples." I also write a blog called "Susan Heim on Parenting." I've published articles in TWINS Magazine, as well as many other publications. I'm also the mother of twins and two other children.
Organizations
National Organization of Mothers of Twins Clubs; Florida Organization of Mothers of Twins Clubs; National Association of Women Writers; Southeastern Writers Association; Small Publishers Association of North America (SPAN)
Publications
TWINS Magazine, Mom Writer's Literary Magazine, Parenting Plus, ClubMom, About.com
Education/Credentials
I have a bachelor's degree in Business Administration.
Awards and Honors
My book, "Oh, Baby! 7 Ways a Baby Will Change Your Life the First Year" is a winner of the 2006 Parent to Parent Adding Wisdom Award, the only award program to ever be honored by Disney.com, as well as the winner of a 2007 iParenting Media Award.

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