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Security & Fire Protection Systems/Dave Neuweiler
All Reviews from Users
Column Headings: K = Knowledgeability C = Clarity of Response T = Timeliness P = Politeness
N = Nominated for Expert of the Month
| Date | User | K | C | T | P | N | Comments |
|---|---|---|---|---|---|---|---|
| 2009-11-23 | Ted | 10 | 10 | 10 | 10 | Yes | Provided timely and accurate information. Very Satisfied. Thank you. |
| 2009-11-21 | YOLANDA | 10 | 10 | 10 | 10 | Yes | Dave was very helpful. He's definetely an asset to your site. |
| 2009-11-21 | vicki | 10 | 10 | 10 | 10 | Yes | |
| 2009-11-21 | YOLANDA | 10 | 10 | 10 | 10 | Yes | |
| 2009-11-18 | Sherri | 10 | 10 | 10 | 10 | No | Thanks! I'm on the hunt for the box. |
| 2009-11-18 | David | 10 | 10 | 10 | 10 | No | Just great to the point help. Saved me a service call.... having to be here when they are are ready to come, $$$, etc. |
| 2009-11-16 | Allen | 10 | 10 | 10 | 10 | Yes | Thanks, Dave, for all your help and insight! |
| 2009-11-14 | Sheri | 10 | 10 | 10 | 10 | Yes | Hi Dave- I'm going down to my basement as soon as I finish this note. I can't thank you enough for answering my question and saving me a service fee from my alarm company. You've been a tremendous help & I greatly appreciate it! I am so happy I found this site!! |
| 2009-11-01 | Manny | 10 | 10 | 10 | 10 | Yes | Your the greatest! Thanks Dave |
| 2009-10-26 | ronda | 10 | 10 | 10 | 10 | No | Thank you for your suggestion of disconnecting the back up battery. It works now. |
| 2009-10-20 | Chris Camiolo | 10 | 10 | 10 | 10 | Yes | Dave, Thanks so much for such a thorough and rapid response. However, I tried most and the installer must have deleted codes. I am too inexperienced to redo the whole system. I try to find an alarm service to redo the program but have had no luck so far. Thanks, Chris |
| 2009-10-15 | Susan | 10 | 10 | 10 | 10 | Yes | Thank you! I found the manual and will try resetting again. If not, will have to call in the alarm company. Thanks again. |
| 2009-10-12 | Peter | 10 | 10 | 10 | 10 | Yes | |
| 2009-10-07 | Jim | 10 | 10 | 10 | 10 | Yes | Dave was timely and accurate. Problem sloved. Thank You Dave |
| 2009-10-02 | Julie | 10 | 10 | 10 | 10 | Yes | Dave was both knowledgeable and prompt with his responses. Thank you Dave very much for all your help. |
| 2009-09-22 | mark | 10 | 10 | 10 | 10 | Yes | wonderful answer but now maxed out for followup. |
| 2009-09-20 | Dave Stilley | 10 | 10 | 10 | 10 | No | Sir, Thank you so much for your help. I think this PDF manual will do the trick. Best Regards, Dave |
| 2009-09-18 | mike | 10 | 10 | 10 | 10 | Yes | David, Thank you much for the quick reply. You were spot on. Very impressive and very much appreciated. Mike |
| 2009-09-17 | Dustin | 10 | 10 | 10 | 10 | Yes | |
| 2009-09-14 | Jackson | 10 | 10 | 10 | 10 | Yes | Thank you for your help. Quick, great responses that were explained very clearly. |
| 2009-09-12 | Gardner | 10 | 10 | 10 | 10 | No | Thanks Dave , You confirmed my guess, it looks like the marketplace calls the shots no reward/high risk = no product. I will be buying a firewolf 2 wire to connect to my Gem 800 and ignoring the 8 firex that are installed in my house. Make sense to you? Thanks |
| 2009-09-10 | John | 10 | 10 | 10 | 10 | Yes | Thanks for your time. Very professional |
| 2009-08-21 | donna | 10 | 10 | 10 | 10 | No | haven't tried it yet, but thanks for the answer! |
| 2009-08-18 | Jeff Horvath | 10 | 10 | 10 | 10 | Yes | Very Knowledgeable |
| 2009-08-17 | Pam | 10 | 10 | 10 | 10 | Yes | Dave, Thank you very much for your reply. I especially appreciated the link for more information. Many thanks, Pam |
| 2009-08-17 | Phil | 10 | 10 | 10 | 10 | Yes | Lightning fast response. Verey helpful answers, will look into the recommended replacements. Thanks! Phil |
| 2009-08-12 | Ken | 10 | 10 | 10 | 10 | No | Thanks Dave. That's what I thought. |
| 2009-08-10 | David | 10 | 10 | 10 | 10 | Yes | DCS PC1575. Looks like this is step 3 of the process: With a piece of wire short the Zone 1 terminal to the PGM1. I got that from the installer's manual. |
| 2009-08-03 | Kent | 10 | 10 | 10 | 10 | Yes | Quick reply, helpful response! Never thought about the attic situation, so I appreciate your reply, Dave. Kent D. |
| 2009-08-01 | Richard | 10 | 10 | 10 | 10 | No |
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Answers by Expert:
Dave Neuweiler
Expertise
The design and application of burglary and fire systems for homes and businesses. Helping alarm owners understand how their system works. Helping to troubleshoot false alarm problems. Questions about monitoring issues.
Experience
Over a quarter century in the industry. Experience in installation, service, and monitoring centers. Training manager for a national protective services company; director of education and training for a national trade organization for for alarm dealers.
Education/Credentials
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